❓ This parliamentary question seeks data on the WA elder abuse helpline's operation, including call volume, types of abuse reported, and the nature of assistance provided. The answer provides specific figures and categories.
AnsweredQoN 4647Legislative Assembly
QuestionView source ↗
(1) Can the Minister advise the date upon which the elder abuse hotline became operational? (2) Can the Minister further advise how many calls has the hotline received since that time? (3) Are statistics kept of the nature or category of the inquiry made to the hotline and if yes, please list those categories and the numbers of each since commencement of the service? (4) Are statistics kept of the nature of assistance/ response given for each inquiry to the hotline? If yes, please list in each category the response given since the service commenced?
AnswerView source ↗
Answered
24 November 2015
Responded by
Minister for Seniors and Volunteering
Response time
34 days
(1) The elder abuse helpline (not hotline) was launched on 3 September 2014.
(2) The helpline has received 446 phone calls between the commencement on
3 September 2014 and 21 October 2015.
(3) Yes. Often there is more than one type of abuse involved for each inquiry. Financial abuse had the highest number of inquiries (306), followed by psychological abuse (274), physical abuse (92), social abuse (91), neglect (67) and sexual abuse (3).
(4) Yes. Often there is more than one type of assistance or response involved for each inquiry, depending upon the nature of the phone call and assistance required. Referrals have included: WA Police, Older People's Rights Service, Home and Community Care, Department of Health and Ageing, Office of the Public Advocate, Disability Services Commission and Carers Australia. Some callers do not want referral or action taken when they phone. Being able to access someone who they can talk to is sufficient.
(2) The helpline has received 446 phone calls between the commencement on
3 September 2014 and 21 October 2015.
(3) Yes. Often there is more than one type of abuse involved for each inquiry. Financial abuse had the highest number of inquiries (306), followed by psychological abuse (274), physical abuse (92), social abuse (91), neglect (67) and sexual abuse (3).
(4) Yes. Often there is more than one type of assistance or response involved for each inquiry, depending upon the nature of the phone call and assistance required. Referrals have included: WA Police, Older People's Rights Service, Home and Community Care, Department of Health and Ageing, Office of the Public Advocate, Disability Services Commission and Carers Australia. Some callers do not want referral or action taken when they phone. Being able to access someone who they can talk to is sufficient.
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