❓ Hon Ken Travers asked the Minister for Transport about the number and nature of complaints regarding Transperth bus drivers in 2011-12 and 2012-13. The PTA provided complaint numbers but declined to detail individual complaints due to resource constraints, and stated that contractors reported no complaints.
AnsweredQoN 1241Legislative Council
QuestionView source ↗
(1) How many complaints were lodged directly with the Public Transport Authority regarding the drivers of Transperth buses in:
(a) 2011-12; and
(b) 2012-13?
(2) For each complaint in (1):
(a) what was the complaint;
(b) was the complaint investigated; and
(c) what was the outcome of the investigation?
(3) How many complaints were reported to the Public Transport Authority by the contractors who operate Transperth buses regarding their drivers in:
(a)
2011-12; and
(b) 2012-13?
(4) For each complaint in (3):
(a) what was the complaint;
(b) was the complaint investigated; and
(c) what was the outcome of the investigation?
(a) 2011-12; and
(b) 2012-13?
(2) For each complaint in (1):
(a) what was the complaint;
(b) was the complaint investigated; and
(c) what was the outcome of the investigation?
(3) How many complaints were reported to the Public Transport Authority by the contractors who operate Transperth buses regarding their drivers in:
(a)
2011-12; and
(b) 2012-13?
(4) For each complaint in (3):
(a) what was the complaint;
(b) was the complaint investigated; and
(c) what was the outcome of the investigation?
AnswerView source ↗
Answered
12 August 2014
Responded by
Parliamentary Secretary representing the Minister for Transport
Response time
90 days
(1)(a) 4 766. (b) 4 858. (2)(a)-(c) The Public Transport Authority (PTA) advises that significant resources would need to be diverted from essential operational duties in order to answer this question in its current form. All Transperth bus driver complaints that are received by the PTA are referred to the relevant bus contractor and they are required to investigate each complaint. The outcome of every complaint investigation is reviewed to check that it has addressed the complaint. If the bus driver is found at fault, the course of action can range from a caution, counselling, retraining and possible dismissal which are all enforced by the relevant bus contractor. (3)(a)-(b) Nil. (4)(a)-(c) Not applicable
(b) 4 858. (2)(a)-(c) The Public Transport Authority (PTA) advises that significant resources would need to be diverted from essential operational duties in order to answer this question in its current form. All Transperth bus driver complaints that are received by the PTA are referred to the relevant bus contractor and they are required to investigate each complaint. The outcome of every complaint investigation is reviewed to check that it has addressed the complaint. If the bus driver is found at fault, the course of action can range from a caution, counselling, retraining and possible dismissal which are all enforced by the relevant bus contractor. (3)(a)-(b) Nil. (4)(a)-(c) Not applicable
(2)(a)-(c) The Public Transport Authority (PTA) advises that significant resources would need to be diverted from essential operational duties in order to answer this question in its current form. All Transperth bus driver complaints that are received by the PTA are referred to the relevant bus contractor and they are required to investigate each complaint. The outcome of every complaint investigation is reviewed to check that it has addressed the complaint. If the bus driver is found at fault, the course of action can range from a caution, counselling, retraining and possible dismissal which are all enforced by the relevant bus contractor. (3)(a)-(b) Nil. (4)(a)-(c) Not applicable
(3)(a)-(b) Nil. (4)(a)-(c) Not applicable
(4)(a)-(c) Not applicable
(b) 4 858. (2)(a)-(c) The Public Transport Authority (PTA) advises that significant resources would need to be diverted from essential operational duties in order to answer this question in its current form. All Transperth bus driver complaints that are received by the PTA are referred to the relevant bus contractor and they are required to investigate each complaint. The outcome of every complaint investigation is reviewed to check that it has addressed the complaint. If the bus driver is found at fault, the course of action can range from a caution, counselling, retraining and possible dismissal which are all enforced by the relevant bus contractor. (3)(a)-(b) Nil. (4)(a)-(c) Not applicable
(2)(a)-(c) The Public Transport Authority (PTA) advises that significant resources would need to be diverted from essential operational duties in order to answer this question in its current form. All Transperth bus driver complaints that are received by the PTA are referred to the relevant bus contractor and they are required to investigate each complaint. The outcome of every complaint investigation is reviewed to check that it has addressed the complaint. If the bus driver is found at fault, the course of action can range from a caution, counselling, retraining and possible dismissal which are all enforced by the relevant bus contractor. (3)(a)-(b) Nil. (4)(a)-(c) Not applicable
(3)(a)-(b) Nil. (4)(a)-(c) Not applicable
(4)(a)-(c) Not applicable
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