❓ A WA parliamentary question on notice requests data on complaints received, resolved, pending, and unresolved by departments, agencies, and publicly owned corporations within the Minister's portfolio for Local Government; Heritage; Culture and the Arts for the 2014-15 and 2015-16 financial years. The answer provides a breakdown by department/agency.
AnsweredQoN 428Legislative Assembly
QuestionView source ↗
In respect of the Minister’s portfolio responsibilities for departments, agencies, and publicly owned corporations: (a) For the 2014-15 financial year: (i) how many complaints were received by the department; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved; and (b) For the 2015-16 financial year: (i) how many complaints were received by the department; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved?
AnswerView source ↗
Answered
28 June 2017
Responded by
Minister for Local Government; Heritage; Culture and the Arts
Response time
9 days
(a) 2014-15 financial year
(b) 2015-16 financial year
(i)
(ii)
(iii)
(iv)
(i)
(ii)
(iii)
(iv)
Department of Local Government and Communities
1
1
Nil
Nil
Nil
N/A
N/A
N/A
Metropolitan Cemeteries Board
135
135
Nil
Nil
118
118
Nil
Nil
State Heritage Office
Nil
N/A
N/A
N/A
1
1
Nil
Nil
National Trust
Nil
N/A
N/A
N/A
Nil
N/A
N/A
N/A
Department of Culture and the Arts
1
1
Nil
Nil
Nil
N/A
N/A
N/A
Perth Theatre Trust
16
16
Nil
Nil
21
21
Nil
Nil
Art Gallery of Western Australia
18
18
Nil
Nil
41
30
11
Nil
Screenwest
1
1
Nil
Nil
1
1
Nil
Nil
State Library of Western Australia
127
89
Nil
38
136
78
Nil
58
State Records Office
1
1
Nil
Nil
2
2
Nil
Nil
Western Australian Museum
42
33
9
Nil
18
20
7
Nil
(b) 2015-16 financial year
(i)
(ii)
(iii)
(iv)
(i)
(ii)
(iii)
(iv)
Department of Local Government and Communities
1
1
Nil
Nil
Nil
N/A
N/A
N/A
Metropolitan Cemeteries Board
135
135
Nil
Nil
118
118
Nil
Nil
State Heritage Office
Nil
N/A
N/A
N/A
1
1
Nil
Nil
National Trust
Nil
N/A
N/A
N/A
Nil
N/A
N/A
N/A
Department of Culture and the Arts
1
1
Nil
Nil
Nil
N/A
N/A
N/A
Perth Theatre Trust
16
16
Nil
Nil
21
21
Nil
Nil
Art Gallery of Western Australia
18
18
Nil
Nil
41
30
11
Nil
Screenwest
1
1
Nil
Nil
1
1
Nil
Nil
State Library of Western Australia
127
89
Nil
38
136
78
Nil
58
State Records Office
1
1
Nil
Nil
2
2
Nil
Nil
Western Australian Museum
42
33
9
Nil
18
20
7
Nil
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