❓ A WA parliamentary question on notice regarding the number and types of outstanding maintenance work orders for public housing as of January 1, 2012. The answer clarifies the definition of 'outstanding' and provides data on total, routine, and urgent overdue job orders.
AnsweredQoN 7061Legislative Assembly
QuestionView source ↗
(1) In total, how many work orders for maintenance are outstanding as at 1 January 2012?
(2) What percentage of work orders does the answer to (1) represent?
(3) How many work orders for routine maintenance are outstanding as at 1 January 2012?
(4) What percentage of work orders does the answer to (3) represent?
(5) How many work orders for urgent maintenance are outstanding as at 1 January 2012?
(6) What percentage of work orders does to the answer to (5) represent?
(2) What percentage of work orders does the answer to (1) represent?
(3) How many work orders for routine maintenance are outstanding as at 1 January 2012?
(4) What percentage of work orders does the answer to (3) represent?
(5) How many work orders for urgent maintenance are outstanding as at 1 January 2012?
(6) What percentage of work orders does to the answer to (5) represent?
AnswerView source ↗
Answered
21 February 2012
Responded by
Minister for Housing
Response time
82 days
It is important for the Member to be aware that the term "outstanding" is interpreted as "overdue" which refers to job orders that have been issued, however have not been returned to the Department for payment. In some cases a contractor may have completed the work but not submitted an invoice. The work would have been done in the majority of cases. This is how the Department's systems records and reports on job orders.
It is also important to note that the Department issued 99618 job orders between 1 July and 31 December 2011. This equates to approximately 16600 job orders issued per month.
Of the 12709 total outstanding (overdue) job orders as at 30 December 2011, only 8089 overdue job orders were issued between 1 July 2011 and 31 December 2011.
The remaining 4620 overdue job orders were issued prior to 1 July 2011, and are deemed to be job orders completed but have not been claimed by Contractors for payment, or are subject to work validation.
(1) 12079 overdue job orders
(2) 69 percent
(3) 5923 overdue routine job orders (routine maintenance is carried out when: components are not working; where the safety, health and security of the tenant is not at risk; or where the property is not at risk of sustaining further damage).
(4) 67 percent
(5) 1573 overdue emergency job orders (emergency maintenance is carried out to protect the tenant's health, safety or security; and to protect the property from further damage).
(6) 69 percent. No measuring is done on this number. The Department relies on a system where it advises the tenant that a contractor will attend within three hours. The only measuring carried out is on the calls the Department gets back. The Department has previously acknowledged that its measurement systems need further improvement. If there were more than 50 percent emergency job orders not attended to I would imagine every Member of Parliament would be inundated with calls. This is not the case.
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It is also important to note that the Department issued 99618 job orders between 1 July and 31 December 2011. This equates to approximately 16600 job orders issued per month.
Of the 12709 total outstanding (overdue) job orders as at 30 December 2011, only 8089 overdue job orders were issued between 1 July 2011 and 31 December 2011.
The remaining 4620 overdue job orders were issued prior to 1 July 2011, and are deemed to be job orders completed but have not been claimed by Contractors for payment, or are subject to work validation.
(1) 12079 overdue job orders
(2) 69 percent
(3) 5923 overdue routine job orders (routine maintenance is carried out when: components are not working; where the safety, health and security of the tenant is not at risk; or where the property is not at risk of sustaining further damage).
(4) 67 percent
(5) 1573 overdue emergency job orders (emergency maintenance is carried out to protect the tenant's health, safety or security; and to protect the property from further damage).
(6) 69 percent. No measuring is done on this number. The Department relies on a system where it advises the tenant that a contractor will attend within three hours. The only measuring carried out is on the calls the Department gets back. The Department has previously acknowledged that its measurement systems need further improvement. If there were more than 50 percent emergency job orders not attended to I would imagine every Member of Parliament would be inundated with calls. This is not the case.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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