Hon Peter Foss questions Hon Ken Travers about the new transport computer system's problems. Travers deflects, blaming previous government underfunding, before eventually stating the minister learned of the backlogs on 9 August 2004 and instructed the director general to take charge.

AnsweredQoN 611Legislative Council
Asked
19 August 2004
Portfolio
Planning and Infrastructure

QuestionView source ↗

(1) What was the first occasion on which the minister learnt that there were problems with the new transport computer? (2) Will the parliamentary secretary table any briefing notes or reports given to the minister concerning the problems? (3) What action did the minister take upon learning of the problems? Hon KEN TRAVERS

AnswerView source ↗

I thank the honourable member for some notice of this question. (1)-(3) Over the years there have been several delays with the introduction of the transport executive and licensing information system for a number of reasons. The project got off to a bad start with the Court Government’s decision to drastically under-fund the project, committing just $5 million in its term of government to the project, even though the Government knew it would cost almost $28 million to roll out. Our Government had to make a decision about whether it would drop the system completely and place increasing pressure on an increasingly antiquated police mainframe or commit funds for a twenty-first century licensing system for this State. Hon Peter Foss interjected. Hon KEN TRAVERS: Whenever we highlight the Barnett black hole of the last Opposition budget - when they fiddled the figures - those opposite get upset about it. Until we made the decision to proceed and properly fund this project it was languishing and certainly had a lot of unanswered questions. Point of Order Hon PETER FOSS: I can understand if the parliamentary secretary does not want to answer the question, but I would like the answer to be relevant and related to when did the minister find out about it. The PRESIDENT: Order! There is no point of order. Relevance has never been a point in this Chamber. Questions without Notice Resumed Hon KEN TRAVERS: Members know that when Hon Peter Foss takes a point of order it is hurting. Since then funding has been resolved and the department has diligently worked through the issues associated with the rollout. This is a massive project and is extremely complex. This project has been assessed at regular intervals. There were times when the department thought it was ready and it was not. The start date was deferred on three occasions. Slowly but surely these issues have been resolved. In May this year the department advised the minister that it was ready to go. It also indicated that, if the system encountered major problems during the four-day rollout, it would revert to the previous system. I table all the briefing notes provided to the minister in 2003-04 before the project went live. Hon Peter Foss: What about after? Hon KEN TRAVERS: The member only need wait. He needs to be more patient. The PRESIDENT: Order! Hon Graham Giffard: Maybe he does not want the answer. Hon KEN TRAVERS: I wonder whether it was his impatience that made him such a bad minister. Maybe he never waited for the department to give him an answer in those days. The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
(2) Will the parliamentary secretary table any briefing notes or reports given to the minister concerning the problems? (3) What action did the minister take upon learning of the problems? Hon KEN TRAVERS replied: I thank the honourable member for some notice of this question. (1)-(3) Over the years there have been several delays with the introduction of the transport executive and licensing information system for a number of reasons. The project got off to a bad start with the Court Government’s decision to drastically under-fund the project, committing just $5 million in its term of government to the project, even though the Government knew it would cost almost $28 million to roll out. Our Government had to make a decision about whether it would drop the system completely and place increasing pressure on an increasingly antiquated police mainframe or commit funds for a twenty-first century licensing system for this State. Hon Peter Foss interjected. Hon KEN TRAVERS: Whenever we highlight the Barnett black hole of the last Opposition budget - when they fiddled the figures - those opposite get upset about it. Until we made the decision to proceed and properly fund this project it was languishing and certainly had a lot of unanswered questions. Point of Order Hon PETER FOSS: I can understand if the parliamentary secretary does not want to answer the question, but I would like the answer to be relevant and related to when did the minister find out about it. The PRESIDENT: Order! There is no point of order. Relevance has never been a point in this Chamber. Questions without Notice Resumed Hon KEN TRAVERS: Members know that when Hon Peter Foss takes a point of order it is hurting. Since then funding has been resolved and the department has diligently worked through the issues associated with the rollout. This is a massive project and is extremely complex. This project has been assessed at regular intervals. There were times when the department thought it was ready and it was not. The start date was deferred on three occasions. Slowly but surely these issues have been resolved. In May this year the department advised the minister that it was ready to go. It also indicated that, if the system encountered major problems during the four-day rollout, it would revert to the previous system. I table all the briefing notes provided to the minister in 2003-04 before the project went live. Hon Peter Foss: What about after? Hon KEN TRAVERS: The member only need wait. He needs to be more patient. The PRESIDENT: Order! Hon Graham Giffard: Maybe he does not want the answer. Hon KEN TRAVERS: I wonder whether it was his impatience that made him such a bad minister. Maybe he never waited for the department to give him an answer in those days. The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
(3) What action did the minister take upon learning of the problems? Hon KEN TRAVERS replied: I thank the honourable member for some notice of this question. (1)-(3) Over the years there have been several delays with the introduction of the transport executive and licensing information system for a number of reasons. The project got off to a bad start with the Court Government’s decision to drastically under-fund the project, committing just $5 million in its term of government to the project, even though the Government knew it would cost almost $28 million to roll out. Our Government had to make a decision about whether it would drop the system completely and place increasing pressure on an increasingly antiquated police mainframe or commit funds for a twenty-first century licensing system for this State. Hon Peter Foss interjected. Hon KEN TRAVERS: Whenever we highlight the Barnett black hole of the last Opposition budget - when they fiddled the figures - those opposite get upset about it. Until we made the decision to proceed and properly fund this project it was languishing and certainly had a lot of unanswered questions. Point of Order Hon PETER FOSS: I can understand if the parliamentary secretary does not want to answer the question, but I would like the answer to be relevant and related to when did the minister find out about it. The PRESIDENT: Order! There is no point of order. Relevance has never been a point in this Chamber. Questions without Notice Resumed Hon KEN TRAVERS: Members know that when Hon Peter Foss takes a point of order it is hurting. Since then funding has been resolved and the department has diligently worked through the issues associated with the rollout. This is a massive project and is extremely complex. This project has been assessed at regular intervals. There were times when the department thought it was ready and it was not. The start date was deferred on three occasions. Slowly but surely these issues have been resolved. In May this year the department advised the minister that it was ready to go. It also indicated that, if the system encountered major problems during the four-day rollout, it would revert to the previous system. I table all the briefing notes provided to the minister in 2003-04 before the project went live. Hon Peter Foss: What about after? Hon KEN TRAVERS: The member only need wait. He needs to be more patient. The PRESIDENT: Order! Hon Graham Giffard: Maybe he does not want the answer. Hon KEN TRAVERS: I wonder whether it was his impatience that made him such a bad minister. Maybe he never waited for the department to give him an answer in those days. The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
Hon KEN TRAVERS replied: I thank the honourable member for some notice of this question. (1)-(3) Over the years there have been several delays with the introduction of the transport executive and licensing information system for a number of reasons. The project got off to a bad start with the Court Government’s decision to drastically under-fund the project, committing just $5 million in its term of government to the project, even though the Government knew it would cost almost $28 million to roll out. Our Government had to make a decision about whether it would drop the system completely and place increasing pressure on an increasingly antiquated police mainframe or commit funds for a twenty-first century licensing system for this State. Hon Peter Foss interjected. Hon KEN TRAVERS: Whenever we highlight the Barnett black hole of the last Opposition budget - when they fiddled the figures - those opposite get upset about it. Until we made the decision to proceed and properly fund this project it was languishing and certainly had a lot of unanswered questions. Point of Order Hon PETER FOSS: I can understand if the parliamentary secretary does not want to answer the question, but I would like the answer to be relevant and related to when did the minister find out about it. The PRESIDENT: Order! There is no point of order. Relevance has never been a point in this Chamber. Questions without Notice Resumed Hon KEN TRAVERS: Members know that when Hon Peter Foss takes a point of order it is hurting. Since then funding has been resolved and the department has diligently worked through the issues associated with the rollout. This is a massive project and is extremely complex. This project has been assessed at regular intervals. There were times when the department thought it was ready and it was not. The start date was deferred on three occasions. Slowly but surely these issues have been resolved. In May this year the department advised the minister that it was ready to go. It also indicated that, if the system encountered major problems during the four-day rollout, it would revert to the previous system. I table all the briefing notes provided to the minister in 2003-04 before the project went live. Hon Peter Foss: What about after? Hon KEN TRAVERS: The member only need wait. He needs to be more patient. The PRESIDENT: Order! Hon Graham Giffard: Maybe he does not want the answer. Hon KEN TRAVERS: I wonder whether it was his impatience that made him such a bad minister. Maybe he never waited for the department to give him an answer in those days. The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
I thank the honourable member for some notice of this question. (1)-(3) Over the years there have been several delays with the introduction of the transport executive and licensing information system for a number of reasons. The project got off to a bad start with the Court Government’s decision to drastically under-fund the project, committing just $5 million in its term of government to the project, even though the Government knew it would cost almost $28 million to roll out. Our Government had to make a decision about whether it would drop the system completely and place increasing pressure on an increasingly antiquated police mainframe or commit funds for a twenty-first century licensing system for this State. Hon Peter Foss interjected. Hon KEN TRAVERS: Whenever we highlight the Barnett black hole of the last Opposition budget - when they fiddled the figures - those opposite get upset about it. Until we made the decision to proceed and properly fund this project it was languishing and certainly had a lot of unanswered questions. Point of Order Hon PETER FOSS: I can understand if the parliamentary secretary does not want to answer the question, but I would like the answer to be relevant and related to when did the minister find out about it. The PRESIDENT: Order! There is no point of order. Relevance has never been a point in this Chamber. Questions without Notice Resumed Hon KEN TRAVERS: Members know that when Hon Peter Foss takes a point of order it is hurting. Since then funding has been resolved and the department has diligently worked through the issues associated with the rollout. This is a massive project and is extremely complex. This project has been assessed at regular intervals. There were times when the department thought it was ready and it was not. The start date was deferred on three occasions. Slowly but surely these issues have been resolved. In May this year the department advised the minister that it was ready to go. It also indicated that, if the system encountered major problems during the four-day rollout, it would revert to the previous system. I table all the briefing notes provided to the minister in 2003-04 before the project went live. Hon Peter Foss: What about after? Hon KEN TRAVERS: The member only need wait. He needs to be more patient. The PRESIDENT: Order! Hon Graham Giffard: Maybe he does not want the answer. Hon KEN TRAVERS: I wonder whether it was his impatience that made him such a bad minister. Maybe he never waited for the department to give him an answer in those days. The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
(1)-(3) Over the years there have been several delays with the introduction of the transport executive and licensing information system for a number of reasons. The project got off to a bad start with the Court Government’s decision to drastically under-fund the project, committing just $5 million in its term of government to the project, even though the Government knew it would cost almost $28 million to roll out. Our Government had to make a decision about whether it would drop the system completely and place increasing pressure on an increasingly antiquated police mainframe or commit funds for a twenty-first century licensing system for this State. Hon Peter Foss interjected. Hon KEN TRAVERS: Whenever we highlight the Barnett black hole of the last Opposition budget - when they fiddled the figures - those opposite get upset about it. Until we made the decision to proceed and properly fund this project it was languishing and certainly had a lot of unanswered questions. Point of Order Hon PETER FOSS: I can understand if the parliamentary secretary does not want to answer the question, but I would like the answer to be relevant and related to when did the minister find out about it. The PRESIDENT: Order! There is no point of order. Relevance has never been a point in this Chamber. Questions without Notice Resumed Hon KEN TRAVERS: Members know that when Hon Peter Foss takes a point of order it is hurting. Since then funding has been resolved and the department has diligently worked through the issues associated with the rollout. This is a massive project and is extremely complex. This project has been assessed at regular intervals. There were times when the department thought it was ready and it was not. The start date was deferred on three occasions. Slowly but surely these issues have been resolved. In May this year the department advised the minister that it was ready to go. It also indicated that, if the system encountered major problems during the four-day rollout, it would revert to the previous system. I table all the briefing notes provided to the minister in 2003-04 before the project went live. Hon Peter Foss: What about after? Hon KEN TRAVERS: The member only need wait. He needs to be more patient. The PRESIDENT: Order! Hon Graham Giffard: Maybe he does not want the answer. Hon KEN TRAVERS: I wonder whether it was his impatience that made him such a bad minister. Maybe he never waited for the department to give him an answer in those days. The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
Hon KEN TRAVERS: Whenever we highlight the Barnett black hole of the last Opposition budget - when they fiddled the figures - those opposite get upset about it. Until we made the decision to proceed and properly fund this project it was languishing and certainly had a lot of unanswered questions. Point of Order Hon PETER FOSS: I can understand if the parliamentary secretary does not want to answer the question, but I would like the answer to be relevant and related to when did the minister find out about it. The PRESIDENT: Order! There is no point of order. Relevance has never been a point in this Chamber. Questions without Notice Resumed Hon KEN TRAVERS: Members know that when Hon Peter Foss takes a point of order it is hurting. Since then funding has been resolved and the department has diligently worked through the issues associated with the rollout. This is a massive project and is extremely complex. This project has been assessed at regular intervals. There were times when the department thought it was ready and it was not. The start date was deferred on three occasions. Slowly but surely these issues have been resolved. In May this year the department advised the minister that it was ready to go. It also indicated that, if the system encountered major problems during the four-day rollout, it would revert to the previous system. I table all the briefing notes provided to the minister in 2003-04 before the project went live. Hon Peter Foss: What about after? Hon KEN TRAVERS: The member only need wait. He needs to be more patient. The PRESIDENT: Order! Hon Graham Giffard: Maybe he does not want the answer. Hon KEN TRAVERS: I wonder whether it was his impatience that made him such a bad minister. Maybe he never waited for the department to give him an answer in those days. The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
Until we made the decision to proceed and properly fund this project it was languishing and certainly had a lot of unanswered questions. Point of Order Hon PETER FOSS: I can understand if the parliamentary secretary does not want to answer the question, but I would like the answer to be relevant and related to when did the minister find out about it. The PRESIDENT: Order! There is no point of order. Relevance has never been a point in this Chamber. Questions without Notice Resumed Hon KEN TRAVERS: Members know that when Hon Peter Foss takes a point of order it is hurting. Since then funding has been resolved and the department has diligently worked through the issues associated with the rollout. This is a massive project and is extremely complex. This project has been assessed at regular intervals. There were times when the department thought it was ready and it was not. The start date was deferred on three occasions. Slowly but surely these issues have been resolved. In May this year the department advised the minister that it was ready to go. It also indicated that, if the system encountered major problems during the four-day rollout, it would revert to the previous system. I table all the briefing notes provided to the minister in 2003-04 before the project went live. Hon Peter Foss: What about after? Hon KEN TRAVERS: The member only need wait. He needs to be more patient. The PRESIDENT: Order! Hon Graham Giffard: Maybe he does not want the answer. Hon KEN TRAVERS: I wonder whether it was his impatience that made him such a bad minister. Maybe he never waited for the department to give him an answer in those days. The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
The PRESIDENT: Order! There is no point of order. Relevance has never been a point in this Chamber. Questions without Notice Resumed Hon KEN TRAVERS: Members know that when Hon Peter Foss takes a point of order it is hurting. Since then funding has been resolved and the department has diligently worked through the issues associated with the rollout. This is a massive project and is extremely complex. This project has been assessed at regular intervals. There were times when the department thought it was ready and it was not. The start date was deferred on three occasions. Slowly but surely these issues have been resolved. In May this year the department advised the minister that it was ready to go. It also indicated that, if the system encountered major problems during the four-day rollout, it would revert to the previous system. I table all the briefing notes provided to the minister in 2003-04 before the project went live. Hon Peter Foss: What about after? Hon KEN TRAVERS: The member only need wait. He needs to be more patient. The PRESIDENT: Order! Hon Graham Giffard: Maybe he does not want the answer. Hon KEN TRAVERS: I wonder whether it was his impatience that made him such a bad minister. Maybe he never waited for the department to give him an answer in those days. The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
Since then funding has been resolved and the department has diligently worked through the issues associated with the rollout. This is a massive project and is extremely complex. This project has been assessed at regular intervals. There were times when the department thought it was ready and it was not. The start date was deferred on three occasions. Slowly but surely these issues have been resolved. In May this year the department advised the minister that it was ready to go. It also indicated that, if the system encountered major problems during the four-day rollout, it would revert to the previous system. I table all the briefing notes provided to the minister in 2003-04 before the project went live. Hon Peter Foss: What about after? Hon KEN TRAVERS: The member only need wait. He needs to be more patient. The PRESIDENT: Order! Hon Graham Giffard: Maybe he does not want the answer. Hon KEN TRAVERS: I wonder whether it was his impatience that made him such a bad minister. Maybe he never waited for the department to give him an answer in those days. The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
In May this year the department advised the minister that it was ready to go. It also indicated that, if the system encountered major problems during the four-day rollout, it would revert to the previous system. I table all the briefing notes provided to the minister in 2003-04 before the project went live. Hon Peter Foss: What about after? Hon KEN TRAVERS: The member only need wait. He needs to be more patient. The PRESIDENT: Order! Hon Graham Giffard: Maybe he does not want the answer. Hon KEN TRAVERS: I wonder whether it was his impatience that made him such a bad minister. Maybe he never waited for the department to give him an answer in those days. The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
I table all the briefing notes provided to the minister in 2003-04 before the project went live. Hon Peter Foss: What about after? Hon KEN TRAVERS: The member only need wait. He needs to be more patient. The PRESIDENT: Order! Hon Graham Giffard: Maybe he does not want the answer. Hon KEN TRAVERS: I wonder whether it was his impatience that made him such a bad minister. Maybe he never waited for the department to give him an answer in those days. The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
Hon Peter Foss: What about after? Hon KEN TRAVERS: The member only need wait. He needs to be more patient. The PRESIDENT: Order! Hon Graham Giffard: Maybe he does not want the answer. Hon KEN TRAVERS: I wonder whether it was his impatience that made him such a bad minister. Maybe he never waited for the department to give him an answer in those days. The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
Hon KEN TRAVERS: The member only need wait. He needs to be more patient. The PRESIDENT: Order! Hon Graham Giffard: Maybe he does not want the answer. Hon KEN TRAVERS: I wonder whether it was his impatience that made him such a bad minister. Maybe he never waited for the department to give him an answer in those days. The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
The PRESIDENT: Order! Hon Graham Giffard: Maybe he does not want the answer. Hon KEN TRAVERS: I wonder whether it was his impatience that made him such a bad minister. Maybe he never waited for the department to give him an answer in those days. The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
Hon Graham Giffard: Maybe he does not want the answer. Hon KEN TRAVERS: I wonder whether it was his impatience that made him such a bad minister. Maybe he never waited for the department to give him an answer in those days. The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
Hon KEN TRAVERS: I wonder whether it was his impatience that made him such a bad minister. Maybe he never waited for the department to give him an answer in those days. The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
The initial implementation was successful and this was not required. This is not to say there were no problems, but 99 per cent of transactions were completed without a problem. It was right to get the program installed in July. The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
The minister believes the department erred in not adequately monitoring jams in the system after implementation. As a result of this failure, backlogs built up which are now taking time to clear. The minister first learnt of the actual problems and the backlogs - Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
Hon Peter Foss: Hooray! Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
Hon KEN TRAVERS: The honourable member needs to be more patient, Mr President. This was also his problem as a minister. That is why he got himself into trouble. The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
The minister first learnt of the actual problems and the backlogs on 9 August 2004 and instructed the director general to take charge of the problem directly and report to her on a daily basis so she could be satisfied progress was being made. Some of the backlogs have already been dealt with, others will be discharged by mid next week, with the remainder due to be back to normal operational levels in three to four weeks. Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.
Hon Peter Foss needs to put the answer into context. That was always his problem. He does not want the context.

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