❓ Hon Wilson Tucker asks about the SafeWA app outage on 30 November, inquiring about the technical issue, duration, and number of affected users. The Minister provides outage times and estimated user numbers.
AnsweredQoN 1078Legislative Council
QuestionView source ↗
CORONAVIRUS —
SAFEWA APP — OUTAGE
1078. Hon WILSON TUCKER to the minister representing the
Minister for Health:
I refer the minister to the SafeWA
app outage reported on 30 November.
(1) What was the nature of the
technical issue that caused the outage?
(2) How long did the outage last?
(3) How many estimated users were
affected by the outage?
SAFEWA APP — OUTAGE
1078. Hon WILSON TUCKER to the minister representing the
Minister for Health:
I refer the minister to the SafeWA
app outage reported on 30 November.
(1) What was the nature of the
technical issue that caused the outage?
(2) How long did the outage last?
(3) How many estimated users were
affected by the outage?
AnswerView source ↗
I thank the honourable member for
some notice of the question.
(1) Health support services are
currently reviewing the nature of the technical issue.
(2) On Monday, 29 November 2021 the approximate outage
time was 4.5 hours and on Tuesday, 30 November 2021 the approximate
outage time was five hours.
(3) Historical SafeWA data indicates that an estimated
349 000 individual users typically use the app at these times, as per
the following breakdown: Mondays, 4.30 pm to 9.00 pm, 91 100 users; and
Tuesdays, 11.15 am to 4.15 pm, 257 900 users.
some notice of the question.
(1) Health support services are
currently reviewing the nature of the technical issue.
(2) On Monday, 29 November 2021 the approximate outage
time was 4.5 hours and on Tuesday, 30 November 2021 the approximate
outage time was five hours.
(3) Historical SafeWA data indicates that an estimated
349 000 individual users typically use the app at these times, as per
the following breakdown: Mondays, 4.30 pm to 9.00 pm, 91 100 users; and
Tuesdays, 11.15 am to 4.15 pm, 257 900 users.
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