❓ A WA parliamentary question addresses planned power outages in Nannup, focusing on notification adequacy and compensation. The Minister's response confirms adherence to regulations and expectations for Western Power's communication.
AnsweredQoN 2028Legislative Council
QuestionView source ↗
I refer to the planned power outages in Nannup due to Western Power works, and I ask: (a) are notices of the outages given properly in advance of the works; (b) how far in advance of the planned outages are text messages being sent to residents; (c) are outage and reconnection text messages being sent at the same, or a similar, time; (d) what compensation is available for residents and businesses who are not adequately notified of impending outages, or whose notification comes too late to manage well; and (e) will the Minister commit to better communications from Western Power to Nannup locals in regard to outages?
AnswerView source ↗
Answered
11 June 2024
Responded by
Parliamentary Secretary to the Minister for Energy
Response time
12 days
Western Power is constantly delivering upgrades and maintenance works to support the safety and reliability of the network. Western Power endeavours to carry out works without needing to switch off power to customers. In some circumstances, it is not possible for works to occur while the network is “live” without posing an unacceptable safety risk to Western Power crews. The planned outage referred to in this question enabled the safe delivery of essential network upgrades which will reduce the risk of unplanned outages in the future.
(a) Yes.
(b-c) Western Power’s regulatory obligation is to provide a minimum of 72 hours’ notice to customers affected by a planned power outage, but Western Power provides as much advance notice as possible. In this instance, notification was sent nine days prior to the outage, using each customer’s nominated preferred method (SMS, email, print).
(d) Customers may be eligible for a service standard payment of $50 should Western Power fail to provide at least 72 hours’ notice of a planned outage. Western Power provided nine days’ notice in this instance.
(e) The Minister expects Western Power to meet its regulatory obligations.
(a) Yes.
(b-c) Western Power’s regulatory obligation is to provide a minimum of 72 hours’ notice to customers affected by a planned power outage, but Western Power provides as much advance notice as possible. In this instance, notification was sent nine days prior to the outage, using each customer’s nominated preferred method (SMS, email, print).
(d) Customers may be eligible for a service standard payment of $50 should Western Power fail to provide at least 72 hours’ notice of a planned outage. Western Power provided nine days’ notice in this instance.
(e) The Minister expects Western Power to meet its regulatory obligations.
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