❓ Question regarding the transition from BOCS to Ticketek as the ticketing service provider for Perth Theatre Trust venues, specifically addressing potential issues with existing BOCS tickets and duplication of service during the changeover. The answer indicates a smooth transition with a minor human error that was rectified.
AnsweredQoN 316Legislative Assembly
QuestionView source ↗
(1) Since September 2012 when Ticketek was appointed the new ticketing service provider for Perth Theatre Trust venues, can the Minister advise if any patrons who had BOCS tickets were affected by the changeover, and if so, how many? (2) Did the systems experience any duplication of service during the changeover, and if so, were duplicated tickets honoured?
AnswerView source ↗
Answered
6 August 2013
Responded by
Minister for Culture and the Arts
Response time
56 days
(1) All patrons accessed their performances during the changeover using BOCS tickets
(2) There was no duplication of service. BOCS ceased selling close of business 15
September 2012 and Ticketek commenced selling 17 September 2012. In the transition of information to the Ticketek system, some seats were marked available to sell but had been previously sold by BOCS. This was human error and all tickets were honoured.
(2) There was no duplication of service. BOCS ceased selling close of business 15
September 2012 and Ticketek commenced selling 17 September 2012. In the transition of information to the Ticketek system, some seats were marked available to sell but had been previously sold by BOCS. This was human error and all tickets were honoured.
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