❓ Hon. Kate Doust asks about Horizon Power's customer satisfaction survey, including the number of customers contacted, the survey dates, cost, and requests the survey to be tabled. The Minister provides the requested information but declines to table the survey due to commercial sensitivity.
AnsweredQoN 4810Legislative Council
QuestionView source ↗
I refer the Customer Satisfaction results as reported on page 23 of Horizon Power’s 2010-11 Annual Report, and ask -
(1) How many Horizon Power customers were contacted in the survey period?
(2) When was the independent survey carried out by Synovate?
(3) How much did the independent survey cost?
(4) Will the Minister table the survey and its findings?
(5) If no to (4), why not?
(1) How many Horizon Power customers were contacted in the survey period?
(2) When was the independent survey carried out by Synovate?
(3) How much did the independent survey cost?
(4) Will the Minister table the survey and its findings?
(5) If no to (4), why not?
AnswerView source ↗
Answered
9 November 2011
Responded by
Minister for Energy
Response time
41 days
(1) 2,814
(2) The survey was conducted between 27 June 2011 and 14 July 2011.
(3) $40,000 excluding GST.
(4) No.
(5) The main purpose of the survey is to measure key performance indicators, which are reported in Horizon Power's quarterly and annual reports, prepared in accordance with the
Electricity Corporations Act 2005.
Other information gathered in the survey report is used to assist internal business planning and is commercially sensitive.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
(2) The survey was conducted between 27 June 2011 and 14 July 2011.
(3) $40,000 excluding GST.
(4) No.
(5) The main purpose of the survey is to measure key performance indicators, which are reported in Horizon Power's quarterly and annual reports, prepared in accordance with the
Electricity Corporations Act 2005.
Other information gathered in the survey report is used to assist internal business planning and is commercially sensitive.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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