Home›Questions on Notice›QoN 1455

❓ WA Shadow Minister for Water, Libby Mettam, questions Watercorp on the number and value of adjusted charges (over and under) issued to households since March 2021, broken down by financial year and specifically addressing incorrect meter reads. The response provides detailed figures for each category.

AnsweredQoN 1455Legislative Assembly

Asked

15 October 2024

Member

Ms L. Mettam

Portfolio

Training and Workforce Development; Water; Industrial Relations

QuestionView source ↗

I refer to notices issued by Watercorp to household customers titled "your adjusted charges" and I ask: (a) How many advice of adjustment charges notices have been issued by Watercorp to Western Australian households since 13 March 2021: (i) Please provide a breakdown by each of the following financial years: (A) 2020-21; (B) 2021-22; (C) 2022-23; (D) 2023-24; and (E) 2024-25 (to date); (b) Please provide the total value in dollar terms (in terms of credits to customers next bills) of these advice of adjustment charges issued by Watercorp to households where an overcharge has occurred, since 13 March 2021: (i) Please provide a breakdown by each of the following financial years: (A) 2020-21; (B) 2021-22; (C) 2022-23; (D) 2023-24; and (E) 2024-25 (to date); and (ii) How many of these overcharges occurred due to incorrect meter reads, please provide a breakdown by every financial year between 2020-21 and 2024-25 (to date); and (iii) Please provide the total value in dollar terms (in terms of credits to customers next bills) of these advice of adjustment charges issued by Watercorp to households where an overcharge has occurred, since 13 March 2021 where an incorrect meter read has occurred: (A) Please provide a breakdown by every financial year between 2020-21 and 2024-25 (to date); and (c) Please provide the total value in dollar terms (in terms of impost to customers) of these advice of adjustment charges issued by Watercorp to households where an undercharge has occurred, since 13 March 2021: (i) Please provide a breakdown by each of the following financial years: (A) 2020-21; (B) 2021-22; (C) 2022-23; (D) 2023-24; (E) 2024-25 (to date); (ii) How many of these undercharges occurred due to incorrect meter reads, please provide a breakdown by every financial year between 2020-21 and 2024-25 (to date); and (iii) Please provide the total value in dollar terms (in terms of impost to customers) of these advice of adjustment charges issued by Watercorp to households where an undercharge has occurred, since 13 March 2021 where an incorrect meter read has occurred: (A) Please provide a breakdown by every financial year between 2020-21 and 2024-25 (to date)?

AnswerView source ↗

Answered

26 November 2024

Responded by

Minister for Training and Workforce Development; Water; Industrial Relations

Response time

12 days

(a)
(i)
Financial Year
Total number of advice of adjustment notices issued (volume)
(A)
2020-2021 (13 March 2021 – 30 June 2021)
23,528
(B)
2021-2022
75,182
(C)
2022-2023
98,864
(D)
2023-2024
93,300
(E)
2024-2025 (to date)
36,423
(b)
(i)
Financial Year
Total value of all Overcharges adjustments (Dollars)
(A)
2020-2021 (13 March 2021 – 30 June 2021)
-$753,565.36
(B)
2021-2022
-$1,351,079.43
(C)
2022-2023
-$4,389,372.09
(D)
2023-2024
-$3,029,202.62
(E)
2024-2025 (to date)
-$1,365,689.16
(ii)
Financial Year
Number of Overcharges that occurred due to incorrect meter reads (volume)
(A)
2020-2021 (13 March 2021 – 30 June 2021)
2301
(B)
2021-2022
6091
(C)
2022-2023
6717
(D)
2023-2024
6868
(E)
2024-2025 (to date)
3359
(iii)
Financial Year
Total credits provided to customers where an Overcharge occurred due to an incorrect meter reading (Dollars)
(A)
2020-2021 (13 March 2021 – 30 June 2021)
$340,517.07
(B)
2021-2022
$686,024.52
(C)
2022-2023
$1,039,521.61
(D)
2023-2024
$995,397.03
(E)
2024-2025 (to date)
$465,777.68
(c)
(i)
Financial Year
Total value of all Undercharges adjustments (Dollars)
(A)
2020-2021 (13 March 2021 – 30 June 2021)
$514,081.72
(B)
2021-2022
$1,877,474.97
(C)
2022-2023
$2,316,349.37
(D)
2023-2024
$2,950,158.51
(E)
2024-2025 (to date)
$1,196,388.39
(ii)
Financial Year
Number of Undercharges that occurred due to incorrect meter reads (volume)
(A)
2020-2021 (13 March 2021 – 30 June 2021)
3
(B)
2021-2022
6
(C)
2022-2023
2
(D)
2023-2024
9
(E)
2024-2025 (to date)
4
(iii)
Financial Year
Total debits billed to customers where an undercharge occurred due to an incorrect meter reading (Dollars)
(A)
2020-2021 (13 March 2021 – 30 June 2021)
$3,109.74
(B)
2021-2022
$21,536.03
(C)
2022-2023
$3,955.62
(D)
2023-2024
$7,022.35
(E)
2024-2025 (to date)
$5,757.83

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