❓ Mr. Johnston questions the Minister for Energy regarding a five-point plan for Synergy, specifically if it addressed customer care, new products, savings, and customer service, referencing a previous question and a ministerial statement. The Minister confirms the plan partially addressed all mentioned areas.
AnsweredQoN 7945Legislative Assembly
QuestionView source ↗
I refer to Question on Notice No. 7541, and also the Minister's statement to the Legislative Council on 2 April 2009 that he had developed a five point plan with the board and management of Synergy, and I ask:
(a) did the five point plan relate to Synergy being able to implement a world-class customer care and billing system and, if not, why did the Minister refer to this issue in his statement to the Legislative Council of 2 April 2009;
(b) did the five point plan relate to Synergy being able to deliver new and better products and services for Western Australian energy users and, if not, why did the Minister refer to this issue in his statement to the Legislative Council on 2 April 2009;
(c) did the five point plan relate to Synergy making savings of $75 million over five years and if not, why did the Minister refer to this issue in his statement to the Legislative Council on 2 April 2009; and
(d) did the five point plan relate to Synergy delivering improved customer service and, if not, why did the Minister refer to this issue in his statement to the Legislative Council on 2 April 2009?
(a) did the five point plan relate to Synergy being able to implement a world-class customer care and billing system and, if not, why did the Minister refer to this issue in his statement to the Legislative Council of 2 April 2009;
(b) did the five point plan relate to Synergy being able to deliver new and better products and services for Western Australian energy users and, if not, why did the Minister refer to this issue in his statement to the Legislative Council on 2 April 2009;
(c) did the five point plan relate to Synergy making savings of $75 million over five years and if not, why did the Minister refer to this issue in his statement to the Legislative Council on 2 April 2009; and
(d) did the five point plan relate to Synergy delivering improved customer service and, if not, why did the Minister refer to this issue in his statement to the Legislative Council on 2 April 2009?
AnswerView source ↗
Answered
19 June 2012
Responded by
Minister representing the Minister for Energy
Response time
35 days
(a) The five point plan did in part relate to the implementation of Synergy's billing system, which is used by many electricity retailers throughout the world.
(b) The five point plan did in part relate to the delivery of new and better products and services.
(c) The five point plan did in part relate to projected savings of $75 million over five years.
(d) The five point plan did in part relate to delivering improved customer service.
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(b) The five point plan did in part relate to the delivery of new and better products and services.
(c) The five point plan did in part relate to projected savings of $75 million over five years.
(d) The five point plan did in part relate to delivering improved customer service.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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