❓ Hon. Kate Doust asks about a customer satisfaction survey conducted by Synovate for Horizon Power, including the survey dates, number of participants, results, and whether the survey will be tabled. The Minister provides specific details on the survey and declines to table it due to commercial sensitivity.
AnsweredQoN 5084Legislative Council
QuestionView source ↗
I refer to the Horizon Power Annual Report 2010-2011, and ask -
(1) When was the independent survey of Horizon Power customers carried out by Synovate as detailed in page 23?
(2) How many Horizon Power customers were surveyed by Synovate?
(3) What was the result of the survey of Horizon Power customers?
(4) Will the Minister table the Synovate survey and findings of the survey?
(5) If no to (4), why not?
(1) When was the independent survey of Horizon Power customers carried out by Synovate as detailed in page 23?
(2) How many Horizon Power customers were surveyed by Synovate?
(3) What was the result of the survey of Horizon Power customers?
(4) Will the Minister table the Synovate survey and findings of the survey?
(5) If no to (4), why not?
AnswerView source ↗
Answered
28 March 2012
Responded by
Minister for Energy
Response time
119 days
(1) The survey was carried out between 27 June 2011 and 14 July 2011.
(2) A total of 2814 customers were contacted by Synovate. There were 252 residential and business customer responses via telephone interview, and 179 customer responses via the online survey - a total of 431 customer responses.
(3) Overall satisfaction with Horizon Power is at 75%. Corporate reputation is at 76%.
(4) No
(5) The main purpose of the survey is to measure key performance indicators, which are reported in Horizon Power's quarterly and annual reports, prepared in accordance with the
Electricity Corporations Act 2005.
Other information gathered in the survey report is used to assist internal business planning and is commercially sensitive.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
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(2) A total of 2814 customers were contacted by Synovate. There were 252 residential and business customer responses via telephone interview, and 179 customer responses via the online survey - a total of 431 customer responses.
(3) Overall satisfaction with Horizon Power is at 75%. Corporate reputation is at 76%.
(4) No
(5) The main purpose of the survey is to measure key performance indicators, which are reported in Horizon Power's quarterly and annual reports, prepared in accordance with the
Electricity Corporations Act 2005.
Other information gathered in the survey report is used to assist internal business planning and is commercially sensitive.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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