❓ Hon Ken Travers asks about inactive SmartRider cards, the money held on them, and the process for closing accounts. The response details the number of inactive cards, the total value held, and changes to the expiry policy.
AnsweredQoN 307Legislative Council
QuestionView source ↗
(1) How many Smartrider cards have been inactive for more than 12 months? (2) How much money is stored on these inactive SmartRider cards? (3) How long does a Smartrider card have to be inactive before the card is closed? (4) What happens to the money credited to a SmartRider card when it is closed? (5) In the 2012-13 financial year, how much money was transferred to a government account due to SmartRider card being closed?
AnswerView source ↗
Answered
31 October 2013
Responded by
Parliamentary Secretary representing the Minister for Transport
Response time
44 days
(1) 1 350 077.
(2) $4 152 513.
(3) Previously, SmartRider cards would expire if they were inactive for three years or more, however a software upgrade was implemented recently to the SmartRider system which prevents SmartRider cards from expiring.
(4) The money is transferred to the cardholder's new SmartRider card.
(5) Nil.
(2) $4 152 513.
(3) Previously, SmartRider cards would expire if they were inactive for three years or more, however a software upgrade was implemented recently to the SmartRider system which prevents SmartRider cards from expiring.
(4) The money is transferred to the cardholder's new SmartRider card.
(5) Nil.
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