WA Parliamentary Question on Notice regarding water supply restrictions for non-payment of bills. The response provides data on restrictions, arrears thresholds, and customer payment behaviour, with a geographical breakdown tabled separately.

AnsweredQoN 5148Legislative Assembly
Asked
13 April 2011
Portfolio
Water

QuestionView source ↗

(1) How many residents are currently experiencing restrictions on their water supplies for non-payment of water bills?
(2) How many residents had their water supplies restricted for non-payment of water bills for the financial years:
(a) 2007–2008;
(b) 2008–2009;
(c) 2009–2010; and
(d) to date, 2010–2011?
(3) What is the non-payment threshold before restriction to supply is implemented?
(4) What proportion of customers in arrears subsequently settle their accounts before legal action is required?
(5) Will the Minister provide a geographical breakdown, by suburb, of where the customers in arrears reside, and the numbers of customers in each area?

AnswerView source ↗

Answered
17 May 2011
Responded by
Minister for Water
Response time
34 days
(1) Water supply restrictions are used as a method to engage with the customer and not as punishment for non payment of account. If after 14 days the customer has not contacted the Water Corporation, full flow is restored. As of 6 May 2011, there are 27 customers with a restricted water flow.
(2a)  2007-08 2,164
(b)  2008-09 119 (low due to the Water Corporation suspending restrictions)
(c)  2009-10 2,342
(d) To date 2010-11 1,107  (as at 30 April 2011)
(3) $250.
(4) Over 99%.
(5) A customer is considered to be in arrears if they have an outstanding balance that is past the due date for payment. [see tabled paper no] for the list detailing all suburbs where customers in arrears reside, and number of customers in arrears in those areas, as of 30 April 2011.
It is important to note that the Water Corporation will not take legal or restriction action against those customers with arrears of less than $250. Of the 85,408 customers noted on the attached table, the vast majority (61,125 customers, or 72%) have arrears of less than $250.
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