❓ Mr Masters questions the complaint handling processes after TAFE college restructuring and the access rights of continuing students to courses, particularly in relation to new student enrolment. The answer outlines complaint avenues and enrolment processes for full-time and part-time students.
AnsweredQoN 394Legislative Assembly
QuestionView source ↗
(1) I refer to the recent changes to the operational structure of TAFE colleges that have devolved power away from the administration centre, making colleges more autonomous, and ask what complaint handling process has been put in place, both to handle complaints at the local TAFE college level and where a complaint is in reference to the complaint process or the outcome of the complaint?
(2) Do continuing students have any automatic right of access to the courses which they have commenced and wish to continue with or are new students able to take all available positions in courses to the exclusion of continuing students?
(3) What justification can be given for either part time or full time continuing students being denied positions in favour of new students?
(2) Do continuing students have any automatic right of access to the courses which they have commenced and wish to continue with or are new students able to take all available positions in courses to the exclusion of continuing students?
(3) What justification can be given for either part time or full time continuing students being denied positions in favour of new students?
AnswerView source ↗
Answered
31 July 2001
Responded by
Minister for Employment and Training
Response time
35 days
As public sector agencies, TAFE colleges are also bound by the Public Sector Management Act 1994 and are required to institute a Customer Service Charter outlining standards in service delivery. Depending upon the nature of the complaint, there are different avenues which may be pursued if the complaint is not resolved satisfactorily. For example, if the complaint relates to quality issues, then the Training Accreditation Council has a formal complaints process; complaints regarding human resource issues may be referred to the Commissioner of Public Sector Standards; complaints relating to administrative matters may be referred to the State Ombudsman. (2) The processes for admission to TAFE courses are different for full-time and part-time enrolments. Applications for full-time courses are managed by the TAFE Admissions Centre and are subject to a merit based selection process. Part-time enrolments are managed by individual TAFE campuses and places are usually made available on a first come, first served basis. All full-time students have guaranteed access to the next stage of their course providing that they have passed any prerequisite modules. For part-time students, continuing access is usually guaranteed but in some instances, students may have to move to a different campus to continue with their course. (3) Where a student elects to change their mode of study from part-time to full-time, a range of factors will affect availability including the availability of relevant modules and the selection process. Every attempt is made by the TAFE colleges and the TAFE Admissions Centre to accommodate the needs of students.
Depending upon the nature of the complaint, there are different avenues which may be pursued if the complaint is not resolved satisfactorily. For example, if the complaint relates to quality issues, then the Training Accreditation Council has a formal complaints process; complaints regarding human resource issues may be referred to the Commissioner of Public Sector Standards; complaints relating to administrative matters may be referred to the State Ombudsman. (2) The processes for admission to TAFE courses are different for full-time and part-time enrolments. Applications for full-time courses are managed by the TAFE Admissions Centre and are subject to a merit based selection process. Part-time enrolments are managed by individual TAFE campuses and places are usually made available on a first come, first served basis. All full-time students have guaranteed access to the next stage of their course providing that they have passed any prerequisite modules. For part-time students, continuing access is usually guaranteed but in some instances, students may have to move to a different campus to continue with their course. (3) Where a student elects to change their mode of study from part-time to full-time, a range of factors will affect availability including the availability of relevant modules and the selection process. Every attempt is made by the TAFE colleges and the TAFE Admissions Centre to accommodate the needs of students.
(2) The processes for admission to TAFE courses are different for full-time and part-time enrolments. Applications for full-time courses are managed by the TAFE Admissions Centre and are subject to a merit based selection process. Part-time enrolments are managed by individual TAFE campuses and places are usually made available on a first come, first served basis. All full-time students have guaranteed access to the next stage of their course providing that they have passed any prerequisite modules. For part-time students, continuing access is usually guaranteed but in some instances, students may have to move to a different campus to continue with their course. (3) Where a student elects to change their mode of study from part-time to full-time, a range of factors will affect availability including the availability of relevant modules and the selection process. Every attempt is made by the TAFE colleges and the TAFE Admissions Centre to accommodate the needs of students.
All full-time students have guaranteed access to the next stage of their course providing that they have passed any prerequisite modules. For part-time students, continuing access is usually guaranteed but in some instances, students may have to move to a different campus to continue with their course. (3) Where a student elects to change their mode of study from part-time to full-time, a range of factors will affect availability including the availability of relevant modules and the selection process. Every attempt is made by the TAFE colleges and the TAFE Admissions Centre to accommodate the needs of students.
(3) Where a student elects to change their mode of study from part-time to full-time, a range of factors will affect availability including the availability of relevant modules and the selection process. Every attempt is made by the TAFE colleges and the TAFE Admissions Centre to accommodate the needs of students.
Depending upon the nature of the complaint, there are different avenues which may be pursued if the complaint is not resolved satisfactorily. For example, if the complaint relates to quality issues, then the Training Accreditation Council has a formal complaints process; complaints regarding human resource issues may be referred to the Commissioner of Public Sector Standards; complaints relating to administrative matters may be referred to the State Ombudsman. (2) The processes for admission to TAFE courses are different for full-time and part-time enrolments. Applications for full-time courses are managed by the TAFE Admissions Centre and are subject to a merit based selection process. Part-time enrolments are managed by individual TAFE campuses and places are usually made available on a first come, first served basis. All full-time students have guaranteed access to the next stage of their course providing that they have passed any prerequisite modules. For part-time students, continuing access is usually guaranteed but in some instances, students may have to move to a different campus to continue with their course. (3) Where a student elects to change their mode of study from part-time to full-time, a range of factors will affect availability including the availability of relevant modules and the selection process. Every attempt is made by the TAFE colleges and the TAFE Admissions Centre to accommodate the needs of students.
(2) The processes for admission to TAFE courses are different for full-time and part-time enrolments. Applications for full-time courses are managed by the TAFE Admissions Centre and are subject to a merit based selection process. Part-time enrolments are managed by individual TAFE campuses and places are usually made available on a first come, first served basis. All full-time students have guaranteed access to the next stage of their course providing that they have passed any prerequisite modules. For part-time students, continuing access is usually guaranteed but in some instances, students may have to move to a different campus to continue with their course. (3) Where a student elects to change their mode of study from part-time to full-time, a range of factors will affect availability including the availability of relevant modules and the selection process. Every attempt is made by the TAFE colleges and the TAFE Admissions Centre to accommodate the needs of students.
All full-time students have guaranteed access to the next stage of their course providing that they have passed any prerequisite modules. For part-time students, continuing access is usually guaranteed but in some instances, students may have to move to a different campus to continue with their course. (3) Where a student elects to change their mode of study from part-time to full-time, a range of factors will affect availability including the availability of relevant modules and the selection process. Every attempt is made by the TAFE colleges and the TAFE Admissions Centre to accommodate the needs of students.
(3) Where a student elects to change their mode of study from part-time to full-time, a range of factors will affect availability including the availability of relevant modules and the selection process. Every attempt is made by the TAFE colleges and the TAFE Admissions Centre to accommodate the needs of students.
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