❓ This parliamentary question concerns the process for administering the State Government Energy Rebate, specifically focusing on how Western Power verifies customer eligibility with Centrelink and handles situations where eligibility changes.
AnsweredQoN 234Legislative Assembly
QuestionView source ↗
Answered on 6 September 2000 The Minister
AnswerView source ↗
Answered
6 September 2000
Response time
28 days
All customers are required to provide evidence of rebate entitlement to Western Power when they first apply for the State Government Energy Rebate. It is the customer's responsibility to demonstrate their inital entitlement. The validation with Centrelink checks the existing information held by Western Power. If Centrelink advise the continuing eligibility of a customer, the rebate is maintained without the need to contact the customer. If Centrelink advise a customer is no longer eligible, Western Power requests a copy of their card in order to allow the customer the opportunity to demonstrate ongoing eligibility. For this reason, Western Power's requests are a service to customers.
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