❓ A WA parliamentary question seeks data on wait times, staffing levels, and call volumes at the Bunbury Planning and Infrastructure Licensing Office, specifically regarding P-plate practical driving tests. The response provides some data but deflects on call-related metrics.
AnsweredQoN 2496Legislative Assembly
Asked
14 August 2007
Member
Portfolio
Minister Assisting the Minister for Planning and Infrastructure
QuestionView source ↗
(a) what is the average wait for a person seeking to sit their P-plate practical licensing test through the Bunbury Planning and Infrastructure Licensing Office;
(b) how many phone calls, on average, are received by the Bunbury Planning and Infrastructure Licensing Office on a daily basis;
(c) how many FTE staff are employed at the Bunbury Planning and Infrastructure Licensing Office daily to answer phone enquiries;
(d) what is the average holding time for phone enquiries to the Bunbury Planning and Infrastructure Licensing Office;
(e) how many customers, on average, are served in person by the Bunbury Planning and Infrastructure Licensing Office on a daily basis;
(f) how many FTE staff are employed to serve people in person at the Bunbury Planning and Infrastructure Licensing Office;
(g) how many people are currently waiting on the list to sit their P-plate driver’s licence test at the Bunbury Planning and Infrastructure Licensing Office;
(h) how many driving instructors are employed at the Bunbury Planning and Infrastructure Licensing Office;
(i) how many people can one driving instructor test daily;
(j) how many FTE staff are employed by the Bunbury Licensing Office;
(k) how many FTE staff were employed at the Bunbury Licensing Office this time last year; and
(l) how many FTE staff were employed at the Bunbury Licensing Office this time two years ago?
(b) how many phone calls, on average, are received by the Bunbury Planning and Infrastructure Licensing Office on a daily basis;
(c) how many FTE staff are employed at the Bunbury Planning and Infrastructure Licensing Office daily to answer phone enquiries;
(d) what is the average holding time for phone enquiries to the Bunbury Planning and Infrastructure Licensing Office;
(e) how many customers, on average, are served in person by the Bunbury Planning and Infrastructure Licensing Office on a daily basis;
(f) how many FTE staff are employed to serve people in person at the Bunbury Planning and Infrastructure Licensing Office;
(g) how many people are currently waiting on the list to sit their P-plate driver’s licence test at the Bunbury Planning and Infrastructure Licensing Office;
(h) how many driving instructors are employed at the Bunbury Planning and Infrastructure Licensing Office;
(i) how many people can one driving instructor test daily;
(j) how many FTE staff are employed by the Bunbury Licensing Office;
(k) how many FTE staff were employed at the Bunbury Licensing Office this time last year; and
(l) how many FTE staff were employed at the Bunbury Licensing Office this time two years ago?
AnswerView source ↗
Answered
19 September 2007
Response time
36 days
(a) The current lead time for practical driving assessments is 1.6 weeks.
(b) Numbers of calls are not recorded separately for Bunbury
(c-d) All calls are routed through the Department of Planning and Infrastructure's State Call Centre
(e) Approximately 390.
(f) Ten plus two supervisors.
(g) As of 22 August, 160 tests booked up to to 31 August
(h) Three
(i) Nine
(j) Sixteen
(k-l) Twelve
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(b) Numbers of calls are not recorded separately for Bunbury
(c-d) All calls are routed through the Department of Planning and Infrastructure's State Call Centre
(e) Approximately 390.
(f) Ten plus two supervisors.
(g) As of 22 August, 160 tests booked up to to 31 August
(h) Three
(i) Nine
(j) Sixteen
(k-l) Twelve
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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