❓ Hon Adele Farina inquires about passenger satisfaction surveys for regional bus services, including TransBunbury, similar to those conducted for Transperth. The response details alternative evaluation methods and plans for future publication of Transwa survey results.
AnsweredQoN 955Legislative Council
QuestionView source ↗
REGIONAL BUS SERVICES — PASSENGER
SATISFACTION SURVEY
955. Hon ADELE FARINA to the
parliamentary secretary representing the Minister for Transport:
I refer to the passenger satisfaction monitor annual survey
of regular users of Transperth services.
(1) Is a similar survey undertaken of regular users of —
(a) TransBunbury services; and
(b) other regional bus services?
(2) If yes to (1)(a) and/or (1)(b), will the Minister for
Transport table the results of the surveys?
(3) If no to (1)(a) and/or (1)(b) —
(a) why not;
(b) what alternative evaluation of
these services is undertaken; and
(c) will the
minister table the outcomes of evaluations undertaken of TransBunbury and other
regional bus services; and, if not, why not?
SATISFACTION SURVEY
955. Hon ADELE FARINA to the
parliamentary secretary representing the Minister for Transport:
I refer to the passenger satisfaction monitor annual survey
of regular users of Transperth services.
(1) Is a similar survey undertaken of regular users of —
(a) TransBunbury services; and
(b) other regional bus services?
(2) If yes to (1)(a) and/or (1)(b), will the Minister for
Transport table the results of the surveys?
(3) If no to (1)(a) and/or (1)(b) —
(a) why not;
(b) what alternative evaluation of
these services is undertaken; and
(c) will the
minister table the outcomes of evaluations undertaken of TransBunbury and other
regional bus services; and, if not, why not?
AnswerView source ↗
I thank the honourable member for some notice of this
question.
(1) (a) No.
(1) (b)–(2)
Transwa has also conducted a passenger satisfaction monitor annual survey of
regular users, which is currently being assessed. It is the Public Transport
Authority's intention to release this publicly in the near future.
(3) (a) The
majority of passengers on the regional town bus services are students under the
age of 18. The passenger satisfaction monitor does not interview children.
(b) In the
case of regional town bus services such as TransBunbury, the PTA conducts
regular audits of its operators to ensure that they are delivering the
contracted level of service. This includes on-time running, fleet presentation
and maintenance of vehicles. These attributes contribute significantly to
ensuring that services are meeting passenger expectations, which in turn drives
passenger satisfaction. Customers are also encouraged to provide feedback via
the Transperth comment line on 13 62 13, which is actioned by the PTA.
(c) The PTA
intends to publish the results of the Transwa passenger satisfaction monitor
annual survey in the near future.
question.
(1) (a) No.
(1) (b)–(2)
Transwa has also conducted a passenger satisfaction monitor annual survey of
regular users, which is currently being assessed. It is the Public Transport
Authority's intention to release this publicly in the near future.
(3) (a) The
majority of passengers on the regional town bus services are students under the
age of 18. The passenger satisfaction monitor does not interview children.
(b) In the
case of regional town bus services such as TransBunbury, the PTA conducts
regular audits of its operators to ensure that they are delivering the
contracted level of service. This includes on-time running, fleet presentation
and maintenance of vehicles. These attributes contribute significantly to
ensuring that services are meeting passenger expectations, which in turn drives
passenger satisfaction. Customers are also encouraged to provide feedback via
the Transperth comment line on 13 62 13, which is actioned by the PTA.
(c) The PTA
intends to publish the results of the Transwa passenger satisfaction monitor
annual survey in the near future.
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