❓ A parliamentary question seeks information on complaints management within the Minister for Planning's portfolio. The response details the complaints handling processes for the Department of Planning, Midland Redevelopment Authority, Armadale Redevelopment Authority, East Perth Redevelopment, Subiaco Redevelopment Authority, and LandCorp.
AnsweredQoN 1075Legislative Council
QuestionView source ↗
For each Department and Agency within the Minister’s portfolios, -
(1) Does the agency have a complaints management unit?
(2) If yes to (1), how many complaints have been received by the agency since 23 September 2008?
(3) What are the categories of complaints received?
(4) What is the nature of complaints in each category?
(5) How many of the total complaints fall into each category?
(6) How many complaints in each category are under investigation by the CCC?
(1) Does the agency have a complaints management unit?
(2) If yes to (1), how many complaints have been received by the agency since 23 September 2008?
(3) What are the categories of complaints received?
(4) What is the nature of complaints in each category?
(5) How many of the total complaints fall into each category?
(6) How many complaints in each category are under investigation by the CCC?
AnswerView source ↗
Answered
15 September 2009
Responded by
Minister for Child Protection representing the Minister for Planning
Response time
35 days
Department of Planning
(1) The Department of Planning does not have a complaints management unit, however a corporate complaints handling process has been in place since 1 July 2009. The Planning and Development Act 2005 and associated legislation provides for a right of review to the State Administrative Tribunal of any grievance or complaint by the applicant/owner about the planning application process, including the refusal of a planning application, or regulated timeframes not being observed. Any complaints about the Department's products, services, staff, legislation it administers or the complaints handling process itself are investigated and responded to by the Executive Director of the relevant Division. The Department has systems in place to ensure compliance with the Public Sector Commissioner's Circular 2009-27 - Complaints Management.
(2) Nil complaints registered.
(3-6) Not applicable
Midland Redevelopment Authority; Armadale Redevelopment Authority advise
(1) No
(2-6) Not applicable
East Perth Redevelopment; Subiaco Redevelopment Authority advise
(1) No, however any complaints received are addressed by the relevant business unit.
(2-6) Not applicable
LandCorp
(1) Yes
(2) Nil
(3 - 6) Not applicable
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(1) The Department of Planning does not have a complaints management unit, however a corporate complaints handling process has been in place since 1 July 2009. The Planning and Development Act 2005 and associated legislation provides for a right of review to the State Administrative Tribunal of any grievance or complaint by the applicant/owner about the planning application process, including the refusal of a planning application, or regulated timeframes not being observed. Any complaints about the Department's products, services, staff, legislation it administers or the complaints handling process itself are investigated and responded to by the Executive Director of the relevant Division. The Department has systems in place to ensure compliance with the Public Sector Commissioner's Circular 2009-27 - Complaints Management.
(2) Nil complaints registered.
(3-6) Not applicable
Midland Redevelopment Authority; Armadale Redevelopment Authority advise
(1) No
(2-6) Not applicable
East Perth Redevelopment; Subiaco Redevelopment Authority advise
(1) No, however any complaints received are addressed by the relevant business unit.
(2-6) Not applicable
LandCorp
(1) Yes
(2) Nil
(3 - 6) Not applicable
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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