❓ Question regarding Rottnest Island booking system performance and booking methods since September 2018, including phone wait times and booking channel breakdown. The answer provides average wait times, longest wait time, and booking numbers for online, phone, and combined in-person/email/third-party channels.
AnsweredQoN 4956Legislative Assembly
QuestionView source ↗
I refer to the Rottnest Island booking system, and
ask: (a) Since 1 September 2018, using the 3CX phone
system what was the: (i) median customer wait time on the phone; (ii) average customer wait time on the phone; and (iii) longest customer wait time on the phone; and (b) Since 1 September 2018, how many bookings were made: (i) online; (ii) by phone; (iii) in person; and (iv) other?
ask: (a) Since 1 September 2018, using the 3CX phone
system what was the: (i) median customer wait time on the phone; (ii) average customer wait time on the phone; and (iii) longest customer wait time on the phone; and (b) Since 1 September 2018, how many bookings were made: (i) online; (ii) by phone; (iii) in person; and (iv) other?
AnswerView source ↗
Answered
7 May 2019
Responded by
Minister for Tourism
Response time
6 days
(a)
(i) The system provides average wait times not median.
(ii) 3 minutes 09 seconds.
(iii) 41 minutes 20 seconds.
(b)
(i) 7 877
(ii) 6 938
(iii – iv) Although bookings in person were not reported on specifically there was 3 475 combined total of bookings made in person at RIA Fremantle office, Rottnest Island Visitor Centre, via email or through third party online travel agents.
(i) The system provides average wait times not median.
(ii) 3 minutes 09 seconds.
(iii) 41 minutes 20 seconds.
(b)
(i) 7 877
(ii) 6 938
(iii – iv) Although bookings in person were not reported on specifically there was 3 475 combined total of bookings made in person at RIA Fremantle office, Rottnest Island Visitor Centre, via email or through third party online travel agents.
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