❓ Question seeks details about the experience of staff in the Department of Education and Training's Complaints Management Unit prior to their employment in that unit. The answer outlines the relevant experience of the Manager and Principal Consultant.
AnsweredQoN 1152Legislative Assembly
QuestionView source ↗
With reference to the answer to Question on Notice No. 790, I ask -
(1) Who in the Complaints Management Unit had specific experience in a complaints management unit, or similar, prior to employment in the Complaints Management Unit of the Department of Education and Training?
(2) What was the specific experience referred to in (1)?
(1) Who in the Complaints Management Unit had specific experience in a complaints management unit, or similar, prior to employment in the Complaints Management Unit of the Department of Education and Training?
(2) What was the specific experience referred to in (1)?
AnswerView source ↗
Answered
13 June 2006
Responded by
Minister representing the Minister for Education and Training
Response time
40 days
(2) The Manager and Principal Consultant have worked in education administrative positions in schools, district office and central office. Each has in excess of 30 years in a range of administrative and management positions, all of which have included significant aspects of complaints management. The Principal Consultant has also served for two and a half years on the Teacher's Tribunal, a constituent authority of the Industrial Relations Commission adjudicating matters affecting teachers of a disciplinary and a substandard performance nature, as well as more general industrial matters. Both officers were appointed to assist with the establishment and implementation of the Complaints Management Unit, which commenced operation in 2002 on account of their recognised systemic expertise and experience in the area of human resource and complaints management. Prior to this there was no centralised unit responsible for the co-ordination and management of complaints across the Department of Education and Training.
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