❓ Mr. Kirkup requests a breakdown of complaints received, resolved, pending, and unresolved by agencies within the Minister's Transport, Planning, and Lands portfolio for the 2014-15 and 2015-16 financial years. The Minister provides total complaints received for Transport agencies, but declines to provide further detail.
AnsweredQoN 422Legislative Assembly
QuestionView source ↗
In respect of the Minister’s portfolio responsibilities for departments, agencies, and publicly owned corporations: (a) For the 2014-15 financial year: (i) how many complaints were received by the department; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved; and (b) For the 2015-16 financial year: (i) how many complaints were received by the department; (ii) how many complaints were successfully resolved and closed; (iii) how many complaints are pending action; and (iv) how many complaints were unable to be resolved?
AnswerView source ↗
Answered
27 June 2017
Responded by
Minister for Transport; Planning; Lands
Response time
8 days
Department of Lands:
(a)
(i) 1
(ii) 1
(iii)-(iv) Nil.
(b)
(i) 8
(ii) 8
(iii)-(iv) Nil.
Department of Planning:
(a)
(i) 13
(ii) 13
(iii)-(iv) Nil.
(b)
(i) 6
(ii) 6
(iii)-(iv) Nil.
Landcorp:
(a)
(i) 4
(ii) 4
(iii)-(iv) Nil.
(b)
(i)-(iv) Nil.
Landgate:
(a)
(i) 251
(ii) 251
(iii)-(iv) Nil.
(b)
(i) 226
(ii) 226
(iii)-(iv) Nil.
Metropolitan Redevelopment Authority:
(a)
(i) 32
(ii) 32
(iii)-(iv) Nil.
(b)
(i) 38
(ii) 38
(iii)-(iv) Nil.
*Department of Transport:
(a) 2,225
(b) 1,576
*Main Roads Western Australia:
(a) 2,160
(b) 3,350
*Public Transport Authority:
(a) 20,247
(b) 16,868
*Fremantle Ports Authority:
(a) 78
(b) 110
*Southern Ports Authority:
(a) 24
(b) 16
*Pilbara Ports Authority:
(a) Nil.
(b) 2
*Kimberley Ports Authority:
(a) 3
(b) 11
*Mid West Ports Authority:
(a) 7
(b) 5
*Total number of complaints received have been provided via each agency’s respective primary complaints management system. The Minister is not prepared to devote further resources to the provision of further detailed information. If the member has a query about a specific complaint, the member can ask that question.
(a)
(i) 1
(ii) 1
(iii)-(iv) Nil.
(b)
(i) 8
(ii) 8
(iii)-(iv) Nil.
Department of Planning:
(a)
(i) 13
(ii) 13
(iii)-(iv) Nil.
(b)
(i) 6
(ii) 6
(iii)-(iv) Nil.
Landcorp:
(a)
(i) 4
(ii) 4
(iii)-(iv) Nil.
(b)
(i)-(iv) Nil.
Landgate:
(a)
(i) 251
(ii) 251
(iii)-(iv) Nil.
(b)
(i) 226
(ii) 226
(iii)-(iv) Nil.
Metropolitan Redevelopment Authority:
(a)
(i) 32
(ii) 32
(iii)-(iv) Nil.
(b)
(i) 38
(ii) 38
(iii)-(iv) Nil.
*Department of Transport:
(a) 2,225
(b) 1,576
*Main Roads Western Australia:
(a) 2,160
(b) 3,350
*Public Transport Authority:
(a) 20,247
(b) 16,868
*Fremantle Ports Authority:
(a) 78
(b) 110
*Southern Ports Authority:
(a) 24
(b) 16
*Pilbara Ports Authority:
(a) Nil.
(b) 2
*Kimberley Ports Authority:
(a) 3
(b) 11
*Mid West Ports Authority:
(a) 7
(b) 5
*Total number of complaints received have been provided via each agency’s respective primary complaints management system. The Minister is not prepared to devote further resources to the provision of further detailed information. If the member has a query about a specific complaint, the member can ask that question.
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