Hon Ken Travers asks why Smartrider fault claims cannot be processed on the same day. The Public Transport Authority responds that some claims can be processed on the same day, depending on the type of claim.

AnsweredQoN 4660Legislative Council
Asked
20 September 2011
Portfolio
Transport

QuestionView source ↗

Why can people not report a Smartrider fault and have a claim dealt with on the same day the fault occurred?

AnswerView source ↗

Answered
19 October 2011
Responded by
Minister for Finance representing the Minister for Transport
Response time
29 days
The
Public Transport Authority
advises:
The Member as the Shadow Minister for Transport should be aware that claims may be dealt with on the same day as it has been reported depending on the type of claim.
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