❓ This parliamentary question concerns the operational statistics of the Women's Domestic Violence Helpline in Western Australia, specifically focusing on call volumes, staffing levels, and abandoned calls between 2020 and 2025.
AnsweredQoN 497Legislative Council
QuestionView source ↗
Women's Domestic Violence Helpline
497. Hon Michelle Boylan to the minister representing
the Minister for Prevention of Family and Domestic Violence:
I refer to the
Women's Domestic Violence Helpline 1800 007 339.
(1) In each
of the calendar years 2020 to 2025, how many calls did the above line receive?
(2) As of
14 May 2026, how many dedicated staff members were assigned to this vital first
port of call?
(3) How
many calls go unanswered each calendar year?
497. Hon Michelle Boylan to the minister representing
the Minister for Prevention of Family and Domestic Violence:
I refer to the
Women's Domestic Violence Helpline 1800 007 339.
(1) In each
of the calendar years 2020 to 2025, how many calls did the above line receive?
(2) As of
14 May 2026, how many dedicated staff members were assigned to this vital first
port of call?
(3) How
many calls go unanswered each calendar year?
AnswerView source ↗
I thank the member
for some notice of the question. I provide the following answer on behalf of the
Minister for Agriculture and Food.
(1) The current call system was
implemented in June 2021 and information on calls received prior to this date
cannot be provided in the time available. In 2021, 4,992 calls were received;
in 2022, 8,324 calls were received; in 2023, 9,151 calls were received; in
2024, 9,817 calls were received; and in 2025, 11,633 calls were received.
(2) There were 7.78 FTE.
(3) When calls are made to the helpline,
callers are advised that they are in a queue and their position number in the
queue. Additionally, callers are advised that if the matter requires urgent
assistance, they should hang up and call emergency services. Callers may choose
to remain in the queue until their call is taken or they may request a call
back. Information on the reasons people hang up or abandon calls is not
available. In 2021, there were 691 abandoned calls; in 2022, there were 1,749
abandoned calls; in 2023, there were 2,707 abandoned calls; in 2024, there were
2,500 abandoned calls; and in 2025, there were 3,351 abandoned calls.
for some notice of the question. I provide the following answer on behalf of the
Minister for Agriculture and Food.
(1) The current call system was
implemented in June 2021 and information on calls received prior to this date
cannot be provided in the time available. In 2021, 4,992 calls were received;
in 2022, 8,324 calls were received; in 2023, 9,151 calls were received; in
2024, 9,817 calls were received; and in 2025, 11,633 calls were received.
(2) There were 7.78 FTE.
(3) When calls are made to the helpline,
callers are advised that they are in a queue and their position number in the
queue. Additionally, callers are advised that if the matter requires urgent
assistance, they should hang up and call emergency services. Callers may choose
to remain in the queue until their call is taken or they may request a call
back. Information on the reasons people hang up or abandon calls is not
available. In 2021, there were 691 abandoned calls; in 2022, there were 1,749
abandoned calls; in 2023, there were 2,707 abandoned calls; in 2024, there were
2,500 abandoned calls; and in 2025, there were 3,351 abandoned calls.
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