Dr. Constable asks about complaints from parents of autistic children to the Complaints Management Unit regarding education. The answer provides limited data, citing confidentiality and external management by the Equal Opportunity Commission and State Administrative Tribunal.

AnsweredQoN 1069Legislative Assembly
Asked
2 May 2006
Portfolio
Education and Training

QuestionView source ↗

(1) How many parents with autistic children have laid complaints with the Complaints Management Unit since it commenced operations?
(2) How many of the complaints referred to in (1) proceeded to conciliation?
(3) How many of these complaints were successfully conciliated?
(4) What was the total amount paid in compensation to the parents in these cases?
(5) How long did it take to resolve each complaint from the time the complaint was first made?

AnswerView source ↗

Answered
13 June 2006
Responded by
Minister representing the Minister for Education and Training
Response time
42 days
(2) Conciliation is a compulsory part of the Equal Opportunity Commission process. (3) Ongoing 1 Conciliated 4 (4) Terms contained in settlement deeds are confidential. (5) The 4 closed complaints took 16 months; 21 months; 2 months; 1 month. The timeline and process is managed by the Equal Opportunity Commission and State Administrative Tribunal.
(3) Ongoing 1 Conciliated 4 (4) Terms contained in settlement deeds are confidential. (5) The 4 closed complaints took 16 months; 21 months; 2 months; 1 month. The timeline and process is managed by the Equal Opportunity Commission and State Administrative Tribunal.
Conciliated 4 (4) Terms contained in settlement deeds are confidential. (5) The 4 closed complaints took 16 months; 21 months; 2 months; 1 month. The timeline and process is managed by the Equal Opportunity Commission and State Administrative Tribunal.
(4) Terms contained in settlement deeds are confidential. (5) The 4 closed complaints took 16 months; 21 months; 2 months; 1 month. The timeline and process is managed by the Equal Opportunity Commission and State Administrative Tribunal.
(5) The 4 closed complaints took 16 months; 21 months; 2 months; 1 month. The timeline and process is managed by the Equal Opportunity Commission and State Administrative Tribunal.
The timeline and process is managed by the Equal Opportunity Commission and State Administrative Tribunal.

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