❓ Hon Ken Travers questions the Public Transport Authority (PTA) regarding 11 customer complaints about bus-train connection failures. The PTA confirms investigations, citing traffic, driver actions, and mechanical issues as causes, and details actions taken.
AnsweredQoN 752Legislative Council
QuestionView source ↗
I refer to question on notice No. 369, on the number of customer complaints received by Transperth, and refer to the 11 complaints received by Transperth’s Customer Comment Line, between March 2008- March 2009, and ask -
(1) Has the Public Transport Authority (PTA) investigated each complaint?
(2) What was the outcome of the investigation?
(3) What was the reason for the failure of buses to connect with the train service?
(4) What action has the PTA and the bus company taken as a result of these complaints?
(1) Has the Public Transport Authority (PTA) investigated each complaint?
(2) What was the outcome of the investigation?
(3) What was the reason for the failure of buses to connect with the train service?
(4) What action has the PTA and the bus company taken as a result of these complaints?
AnswerView source ↗
Answered
17 June 2009
Responded by
Minister for Transport
Response time
28 days
1) Yes.
2) The investigation confirmed that the contracted bus companies are fulfilling their contractual obligations by counselling drivers for poor practices and where necessary they are making changes to timetables to reflect the appropriate running times that have been impacted upon due to increased traffic congestion.
3) Traffic congestion, driver actions, and mechanical breakdown.
4) Timetables have been adjusted to allow more running time for services operating in changing traffic conditions and where appropriate drivers displaying incorrect practices have been counselled or required to modify their behaviour.
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2) The investigation confirmed that the contracted bus companies are fulfilling their contractual obligations by counselling drivers for poor practices and where necessary they are making changes to timetables to reflect the appropriate running times that have been impacted upon due to increased traffic congestion.
3) Traffic congestion, driver actions, and mechanical breakdown.
4) Timetables have been adjusted to allow more running time for services operating in changing traffic conditions and where appropriate drivers displaying incorrect practices have been counselled or required to modify their behaviour.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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