❓ The Minister for Transport outlines improvements to online services, including DoT Direct for individuals and businesses, and upcoming reforms to medical assessment processing for drivers, aiming to reduce red tape and improve accessibility.
AnsweredQoN 994Legislative Assembly
QuestionView source ↗
DEPARTMENT
OF TRANSPORT — ONLINE SERVICE REFORMS
994. Mr J. NORBERGER to the
Minister for Transport:
Can the minister please update the
house on how the Department of Transport is making the lives of Western Australians
easier through its online service reforms?
OF TRANSPORT — ONLINE SERVICE REFORMS
994. Mr J. NORBERGER to the
Minister for Transport:
Can the minister please update the
house on how the Department of Transport is making the lives of Western Australians
easier through its online service reforms?
AnswerView source ↗
I thank the member for his question and interest in the
Department of Transport and all that is going on.
It has been a fantastic week for me to be able to share with
the house all the activities that are underway within the Department of
Transport to enhance the customer experience and the interface that the
community has with the department. The introduction of the DoT Direct facility
allows customers to self-manage their vehicle and driver's licence
information in real-time. Customers can view vehicle and licence details, pay
accounts, check an address, check demerit points, order custom plates, transfer
a vehicle and book practical driving assessments. All these things can now be
done online. It is really freeing up people's time from having to sit
and wait at licensing vehicle centres. Also the DoT Direct facility is now
being extended to businesses and organisations. Businesses can now securely pay
vehicle renewals, view vehicle licence details and vehicle expiry details,
change the national heavy vehicle code, order auxiliary plates and have the
ability to export their vehicle fleet details via Microsoft Excel to help them
better manage other parts of their business. This facility is available 24/7
and is contributing to more than 200 000 WA businesses benefiting from the
reduction in red tape, administrative burdens and operating costs.
The department is also using technology to improve the way
medical assessments are processed. Approximately eight per cent of all drivers
are required to undergo regular medical assessments, and in 2014–15,
approximately 217 000 medical assessments were undertaken. Under the current
process, doctors have to manually complete a paper-based report that is sent
via facsimile, post or scanned email. Two key reforms will be implemented next
year to fix this process. Doctors will be able to submit medical assessments to
DOT electronically. This means that up to 200 000 applications will be
completed online rather than via snail mail. It will be up to certain drivers
to update DOT of changes in their medical conditions rather than having to
undergo the inconvenience of a yearly medical test. I am talking about very
manageable conditions such as diabetes and blood pressure. This means that 60 000
fewer drivers will have to undergo a medical assessment. These great
initiatives will ease the burden and frustration of red tape for business and
the community alike through easy interaction with the government, less
compliance and more online access 24/7.
Department of Transport and all that is going on.
It has been a fantastic week for me to be able to share with
the house all the activities that are underway within the Department of
Transport to enhance the customer experience and the interface that the
community has with the department. The introduction of the DoT Direct facility
allows customers to self-manage their vehicle and driver's licence
information in real-time. Customers can view vehicle and licence details, pay
accounts, check an address, check demerit points, order custom plates, transfer
a vehicle and book practical driving assessments. All these things can now be
done online. It is really freeing up people's time from having to sit
and wait at licensing vehicle centres. Also the DoT Direct facility is now
being extended to businesses and organisations. Businesses can now securely pay
vehicle renewals, view vehicle licence details and vehicle expiry details,
change the national heavy vehicle code, order auxiliary plates and have the
ability to export their vehicle fleet details via Microsoft Excel to help them
better manage other parts of their business. This facility is available 24/7
and is contributing to more than 200 000 WA businesses benefiting from the
reduction in red tape, administrative burdens and operating costs.
The department is also using technology to improve the way
medical assessments are processed. Approximately eight per cent of all drivers
are required to undergo regular medical assessments, and in 2014–15,
approximately 217 000 medical assessments were undertaken. Under the current
process, doctors have to manually complete a paper-based report that is sent
via facsimile, post or scanned email. Two key reforms will be implemented next
year to fix this process. Doctors will be able to submit medical assessments to
DOT electronically. This means that up to 200 000 applications will be
completed online rather than via snail mail. It will be up to certain drivers
to update DOT of changes in their medical conditions rather than having to
undergo the inconvenience of a yearly medical test. I am talking about very
manageable conditions such as diabetes and blood pressure. This means that 60 000
fewer drivers will have to undergo a medical assessment. These great
initiatives will ease the burden and frustration of red tape for business and
the community alike through easy interaction with the government, less
compliance and more online access 24/7.
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