❓ A WA parliamentary question seeks information on complaints management within the Minister for Commerce's portfolio, including the number, categories, nature, and investigation status of complaints received by each department and agency since September 2008. The Department of Commerce provides a detailed response.
AnsweredQoN 1296Legislative Council
QuestionView source ↗
For each Department and Agency within the Minister’s portfolios, -
(1) Does the agency have a complaints management unit?
(2) If yes to (1), how many complaints have been received by the agency since 23 September 2008?
(3) What are the categories of complaints received?
(4) What is the nature of complaints in each category?
(5) How many of the total complaints fall into each category?
(6) How many complaints in each category are under investigation by the Corruption and Crime Commission?
(1) Does the agency have a complaints management unit?
(2) If yes to (1), how many complaints have been received by the agency since 23 September 2008?
(3) What are the categories of complaints received?
(4) What is the nature of complaints in each category?
(5) How many of the total complaints fall into each category?
(6) How many complaints in each category are under investigation by the Corruption and Crime Commission?
AnswerView source ↗
Answered
26 November 2009
Responded by
Parliamentary Secretary representing the Minister for Commerce
Response time
36 days
The Department of Commerce advises:
1) The Department has a complaints register database.
2) 87 matters have been registered.
3) Consumer Protection, Corporate Services, Labour Relations, Office of the Director General, WorkSafe and Resources Safety (28 September 2008 to 31 December 2008), Science, Innovation & Business (1 January 2009 to present).
4) Timeliness, Legislation, Information Quality, Departmental Decision, Departmental Process, Staff Conduct, Other.
5) Consumer Protection - 46, Corporate Services - 1, Energy Safety - 7, Labour Relations - 4, Office of the Director General - 7, WorkSafe - 20 and Resources Safety - 2 (23 September 2008 to 31 December 2008), Science, Innovation & Business - 1 (1 January 2009 to present).
6) Nil.
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1) The Department has a complaints register database.
2) 87 matters have been registered.
3) Consumer Protection, Corporate Services, Labour Relations, Office of the Director General, WorkSafe and Resources Safety (28 September 2008 to 31 December 2008), Science, Innovation & Business (1 January 2009 to present).
4) Timeliness, Legislation, Information Quality, Departmental Decision, Departmental Process, Staff Conduct, Other.
5) Consumer Protection - 46, Corporate Services - 1, Energy Safety - 7, Labour Relations - 4, Office of the Director General - 7, WorkSafe - 20 and Resources Safety - 2 (23 September 2008 to 31 December 2008), Science, Innovation & Business - 1 (1 January 2009 to present).
6) Nil.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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