❓ Hon James Hayward's question seeks data on Synergy A1 Tariff customers regarding late fees, repayment plans, financial counselling referrals, and disconnections due to non-payment in 2023. The answer reveals significant numbers of customers affected by these issues.
AnsweredQoN 1379Legislative Council
QuestionView source ↗
I refer to Synergy A1 Tariff customers, and I ask: (a) how many customers have been charged a late payment fee in the 2023 calendar year to date; (b) how many customers are currently repaying debt via a repayment plan; (c) how many customers were referred to a financial counsellor in the 2023 calendar year to date; and (d) how many customers were disconnected due to non-payment in the 2023 calendar year to date?
AnswerView source ↗
Answered
9 May 2023
Responded by
Parliamentary Secretary representing the Minister for Energy
Response time
1 days
1) 68,228.
2) 36,148.
3) Financial counsellor referrals are not captured in Synergy’s database.
4) 2,703.
2) 36,148.
3) Financial counsellor referrals are not captured in Synergy’s database.
4) 2,703.
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