❓ Hon Paul Llewellyn questions the Minister for Energy about the lack of NaturalPower promotion on Synergy electricity bills and potential impact on uptake. The Minister responds by outlining past promotional efforts and future marketing plans.
AnsweredQoN 367Legislative Council
QuestionView source ↗
GREENHOUSE GAS EMISSIONS
In light of the state government’s greenhouse strategy commitment to reduce greenhouse gas emissions, and given that the NaturalPower scheme provides electricity consumers with the opportunity to pay more for renewable energy, I ask - (1) Can the minister explain why there is currently no mention of NaturalPower on electricity bills from Synergy to customers who have not elected to use it? (2) What difference in the uptake of NaturalPower does the minister anticipate there would be if the public were informed of its availability via its regular electricity bills? (3) If the minister believes that a greater uptake of NaturalPower would result from consumers being aware of its availability via their electricity bills, what steps will he take to ensure that it is promoted on consumer power bills? Hon KIM CHANCE
In light of the state government’s greenhouse strategy commitment to reduce greenhouse gas emissions, and given that the NaturalPower scheme provides electricity consumers with the opportunity to pay more for renewable energy, I ask - (1) Can the minister explain why there is currently no mention of NaturalPower on electricity bills from Synergy to customers who have not elected to use it? (2) What difference in the uptake of NaturalPower does the minister anticipate there would be if the public were informed of its availability via its regular electricity bills? (3) If the minister believes that a greater uptake of NaturalPower would result from consumers being aware of its availability via their electricity bills, what steps will he take to ensure that it is promoted on consumer power bills? Hon KIM CHANCE
AnswerView source ↗
I thank Hon Paul Llewellyn for providing some notice of the question. (1) Synergy has advised that it provides alternative messages on its accounts sent to both residential and business customers at different times. The current message on the Synergy account explains who Synergy is. Synergy has advised that it placed messages on outgoing accounts from 22 May to 30 June last year encouraging the uptake of green energy. The precise wording on the accounts was, “Choose green energy. The environment will love you for it. Switch to Earth Friendly for as little as 50 cents extra a week”, and then provided details for connecting. Also, the window-faced envelopes used in July and August last year to send out accounts encouraged the uptake of green energy with the message, “Choose green energy. The environment will love you for it.” In addition, the summer 2005-06 Connected newsletter, which was distributed between December 2005 and February 2006, contained an article on wind farms and encouraged customers to consider NaturalPower. The Synergy web site also provides information on switching to green energy and NaturalPower. (2) Based on the uptake of green energy following the aforementioned campaigns, it is difficult to anticipate a significant uptake of NaturalPower through informing customers via their regular electricity bills. (3) Synergy has advised that it is planning a new marketing campaign for later this year, encouraging the uptake of NaturalPower and Earth Friendly power. The campaign will go beyond messages on accounts and incorporate a number of communication channels.
(1) Can the minister explain why there is currently no mention of NaturalPower on electricity bills from Synergy to customers who have not elected to use it? (2) What difference in the uptake of NaturalPower does the minister anticipate there would be if the public were informed of its availability via its regular electricity bills? (3) If the minister believes that a greater uptake of NaturalPower would result from consumers being aware of its availability via their electricity bills, what steps will he take to ensure that it is promoted on consumer power bills? Hon KIM CHANCE replied: I thank Hon Paul Llewellyn for providing some notice of the question. (1) Synergy has advised that it provides alternative messages on its accounts sent to both residential and business customers at different times. The current message on the Synergy account explains who Synergy is. Synergy has advised that it placed messages on outgoing accounts from 22 May to 30 June last year encouraging the uptake of green energy. The precise wording on the accounts was, “Choose green energy. The environment will love you for it. Switch to Earth Friendly for as little as 50 cents extra a week”, and then provided details for connecting. Also, the window-faced envelopes used in July and August last year to send out accounts encouraged the uptake of green energy with the message, “Choose green energy. The environment will love you for it.” In addition, the summer 2005-06 Connected newsletter, which was distributed between December 2005 and February 2006, contained an article on wind farms and encouraged customers to consider NaturalPower. The Synergy web site also provides information on switching to green energy and NaturalPower. (2) Based on the uptake of green energy following the aforementioned campaigns, it is difficult to anticipate a significant uptake of NaturalPower through informing customers via their regular electricity bills. (3) Synergy has advised that it is planning a new marketing campaign for later this year, encouraging the uptake of NaturalPower and Earth Friendly power. The campaign will go beyond messages on accounts and incorporate a number of communication channels.
(2) What difference in the uptake of NaturalPower does the minister anticipate there would be if the public were informed of its availability via its regular electricity bills? (3) If the minister believes that a greater uptake of NaturalPower would result from consumers being aware of its availability via their electricity bills, what steps will he take to ensure that it is promoted on consumer power bills? Hon KIM CHANCE replied: I thank Hon Paul Llewellyn for providing some notice of the question. (1) Synergy has advised that it provides alternative messages on its accounts sent to both residential and business customers at different times. The current message on the Synergy account explains who Synergy is. Synergy has advised that it placed messages on outgoing accounts from 22 May to 30 June last year encouraging the uptake of green energy. The precise wording on the accounts was, “Choose green energy. The environment will love you for it. Switch to Earth Friendly for as little as 50 cents extra a week”, and then provided details for connecting. Also, the window-faced envelopes used in July and August last year to send out accounts encouraged the uptake of green energy with the message, “Choose green energy. The environment will love you for it.” In addition, the summer 2005-06 Connected newsletter, which was distributed between December 2005 and February 2006, contained an article on wind farms and encouraged customers to consider NaturalPower. The Synergy web site also provides information on switching to green energy and NaturalPower. (2) Based on the uptake of green energy following the aforementioned campaigns, it is difficult to anticipate a significant uptake of NaturalPower through informing customers via their regular electricity bills. (3) Synergy has advised that it is planning a new marketing campaign for later this year, encouraging the uptake of NaturalPower and Earth Friendly power. The campaign will go beyond messages on accounts and incorporate a number of communication channels.
(3) If the minister believes that a greater uptake of NaturalPower would result from consumers being aware of its availability via their electricity bills, what steps will he take to ensure that it is promoted on consumer power bills? Hon KIM CHANCE replied: I thank Hon Paul Llewellyn for providing some notice of the question. (1) Synergy has advised that it provides alternative messages on its accounts sent to both residential and business customers at different times. The current message on the Synergy account explains who Synergy is. Synergy has advised that it placed messages on outgoing accounts from 22 May to 30 June last year encouraging the uptake of green energy. The precise wording on the accounts was, “Choose green energy. The environment will love you for it. Switch to Earth Friendly for as little as 50 cents extra a week”, and then provided details for connecting. Also, the window-faced envelopes used in July and August last year to send out accounts encouraged the uptake of green energy with the message, “Choose green energy. The environment will love you for it.” In addition, the summer 2005-06 Connected newsletter, which was distributed between December 2005 and February 2006, contained an article on wind farms and encouraged customers to consider NaturalPower. The Synergy web site also provides information on switching to green energy and NaturalPower. (2) Based on the uptake of green energy following the aforementioned campaigns, it is difficult to anticipate a significant uptake of NaturalPower through informing customers via their regular electricity bills. (3) Synergy has advised that it is planning a new marketing campaign for later this year, encouraging the uptake of NaturalPower and Earth Friendly power. The campaign will go beyond messages on accounts and incorporate a number of communication channels.
Hon KIM CHANCE replied: I thank Hon Paul Llewellyn for providing some notice of the question. (1) Synergy has advised that it provides alternative messages on its accounts sent to both residential and business customers at different times. The current message on the Synergy account explains who Synergy is. Synergy has advised that it placed messages on outgoing accounts from 22 May to 30 June last year encouraging the uptake of green energy. The precise wording on the accounts was, “Choose green energy. The environment will love you for it. Switch to Earth Friendly for as little as 50 cents extra a week”, and then provided details for connecting. Also, the window-faced envelopes used in July and August last year to send out accounts encouraged the uptake of green energy with the message, “Choose green energy. The environment will love you for it.” In addition, the summer 2005-06 Connected newsletter, which was distributed between December 2005 and February 2006, contained an article on wind farms and encouraged customers to consider NaturalPower. The Synergy web site also provides information on switching to green energy and NaturalPower. (2) Based on the uptake of green energy following the aforementioned campaigns, it is difficult to anticipate a significant uptake of NaturalPower through informing customers via their regular electricity bills. (3) Synergy has advised that it is planning a new marketing campaign for later this year, encouraging the uptake of NaturalPower and Earth Friendly power. The campaign will go beyond messages on accounts and incorporate a number of communication channels.
I thank Hon Paul Llewellyn for providing some notice of the question. (1) Synergy has advised that it provides alternative messages on its accounts sent to both residential and business customers at different times. The current message on the Synergy account explains who Synergy is. Synergy has advised that it placed messages on outgoing accounts from 22 May to 30 June last year encouraging the uptake of green energy. The precise wording on the accounts was, “Choose green energy. The environment will love you for it. Switch to Earth Friendly for as little as 50 cents extra a week”, and then provided details for connecting. Also, the window-faced envelopes used in July and August last year to send out accounts encouraged the uptake of green energy with the message, “Choose green energy. The environment will love you for it.” In addition, the summer 2005-06 Connected newsletter, which was distributed between December 2005 and February 2006, contained an article on wind farms and encouraged customers to consider NaturalPower. The Synergy web site also provides information on switching to green energy and NaturalPower. (2) Based on the uptake of green energy following the aforementioned campaigns, it is difficult to anticipate a significant uptake of NaturalPower through informing customers via their regular electricity bills. (3) Synergy has advised that it is planning a new marketing campaign for later this year, encouraging the uptake of NaturalPower and Earth Friendly power. The campaign will go beyond messages on accounts and incorporate a number of communication channels.
(1) Synergy has advised that it provides alternative messages on its accounts sent to both residential and business customers at different times. The current message on the Synergy account explains who Synergy is. Synergy has advised that it placed messages on outgoing accounts from 22 May to 30 June last year encouraging the uptake of green energy. The precise wording on the accounts was, “Choose green energy. The environment will love you for it. Switch to Earth Friendly for as little as 50 cents extra a week”, and then provided details for connecting. Also, the window-faced envelopes used in July and August last year to send out accounts encouraged the uptake of green energy with the message, “Choose green energy. The environment will love you for it.” In addition, the summer 2005-06 Connected newsletter, which was distributed between December 2005 and February 2006, contained an article on wind farms and encouraged customers to consider NaturalPower. The Synergy web site also provides information on switching to green energy and NaturalPower. (2) Based on the uptake of green energy following the aforementioned campaigns, it is difficult to anticipate a significant uptake of NaturalPower through informing customers via their regular electricity bills. (3) Synergy has advised that it is planning a new marketing campaign for later this year, encouraging the uptake of NaturalPower and Earth Friendly power. The campaign will go beyond messages on accounts and incorporate a number of communication channels.
(2) Based on the uptake of green energy following the aforementioned campaigns, it is difficult to anticipate a significant uptake of NaturalPower through informing customers via their regular electricity bills. (3) Synergy has advised that it is planning a new marketing campaign for later this year, encouraging the uptake of NaturalPower and Earth Friendly power. The campaign will go beyond messages on accounts and incorporate a number of communication channels.
(3) Synergy has advised that it is planning a new marketing campaign for later this year, encouraging the uptake of NaturalPower and Earth Friendly power. The campaign will go beyond messages on accounts and incorporate a number of communication channels.
(1) Can the minister explain why there is currently no mention of NaturalPower on electricity bills from Synergy to customers who have not elected to use it? (2) What difference in the uptake of NaturalPower does the minister anticipate there would be if the public were informed of its availability via its regular electricity bills? (3) If the minister believes that a greater uptake of NaturalPower would result from consumers being aware of its availability via their electricity bills, what steps will he take to ensure that it is promoted on consumer power bills? Hon KIM CHANCE replied: I thank Hon Paul Llewellyn for providing some notice of the question. (1) Synergy has advised that it provides alternative messages on its accounts sent to both residential and business customers at different times. The current message on the Synergy account explains who Synergy is. Synergy has advised that it placed messages on outgoing accounts from 22 May to 30 June last year encouraging the uptake of green energy. The precise wording on the accounts was, “Choose green energy. The environment will love you for it. Switch to Earth Friendly for as little as 50 cents extra a week”, and then provided details for connecting. Also, the window-faced envelopes used in July and August last year to send out accounts encouraged the uptake of green energy with the message, “Choose green energy. The environment will love you for it.” In addition, the summer 2005-06 Connected newsletter, which was distributed between December 2005 and February 2006, contained an article on wind farms and encouraged customers to consider NaturalPower. The Synergy web site also provides information on switching to green energy and NaturalPower. (2) Based on the uptake of green energy following the aforementioned campaigns, it is difficult to anticipate a significant uptake of NaturalPower through informing customers via their regular electricity bills. (3) Synergy has advised that it is planning a new marketing campaign for later this year, encouraging the uptake of NaturalPower and Earth Friendly power. The campaign will go beyond messages on accounts and incorporate a number of communication channels.
(2) What difference in the uptake of NaturalPower does the minister anticipate there would be if the public were informed of its availability via its regular electricity bills? (3) If the minister believes that a greater uptake of NaturalPower would result from consumers being aware of its availability via their electricity bills, what steps will he take to ensure that it is promoted on consumer power bills? Hon KIM CHANCE replied: I thank Hon Paul Llewellyn for providing some notice of the question. (1) Synergy has advised that it provides alternative messages on its accounts sent to both residential and business customers at different times. The current message on the Synergy account explains who Synergy is. Synergy has advised that it placed messages on outgoing accounts from 22 May to 30 June last year encouraging the uptake of green energy. The precise wording on the accounts was, “Choose green energy. The environment will love you for it. Switch to Earth Friendly for as little as 50 cents extra a week”, and then provided details for connecting. Also, the window-faced envelopes used in July and August last year to send out accounts encouraged the uptake of green energy with the message, “Choose green energy. The environment will love you for it.” In addition, the summer 2005-06 Connected newsletter, which was distributed between December 2005 and February 2006, contained an article on wind farms and encouraged customers to consider NaturalPower. The Synergy web site also provides information on switching to green energy and NaturalPower. (2) Based on the uptake of green energy following the aforementioned campaigns, it is difficult to anticipate a significant uptake of NaturalPower through informing customers via their regular electricity bills. (3) Synergy has advised that it is planning a new marketing campaign for later this year, encouraging the uptake of NaturalPower and Earth Friendly power. The campaign will go beyond messages on accounts and incorporate a number of communication channels.
(3) If the minister believes that a greater uptake of NaturalPower would result from consumers being aware of its availability via their electricity bills, what steps will he take to ensure that it is promoted on consumer power bills? Hon KIM CHANCE replied: I thank Hon Paul Llewellyn for providing some notice of the question. (1) Synergy has advised that it provides alternative messages on its accounts sent to both residential and business customers at different times. The current message on the Synergy account explains who Synergy is. Synergy has advised that it placed messages on outgoing accounts from 22 May to 30 June last year encouraging the uptake of green energy. The precise wording on the accounts was, “Choose green energy. The environment will love you for it. Switch to Earth Friendly for as little as 50 cents extra a week”, and then provided details for connecting. Also, the window-faced envelopes used in July and August last year to send out accounts encouraged the uptake of green energy with the message, “Choose green energy. The environment will love you for it.” In addition, the summer 2005-06 Connected newsletter, which was distributed between December 2005 and February 2006, contained an article on wind farms and encouraged customers to consider NaturalPower. The Synergy web site also provides information on switching to green energy and NaturalPower. (2) Based on the uptake of green energy following the aforementioned campaigns, it is difficult to anticipate a significant uptake of NaturalPower through informing customers via their regular electricity bills. (3) Synergy has advised that it is planning a new marketing campaign for later this year, encouraging the uptake of NaturalPower and Earth Friendly power. The campaign will go beyond messages on accounts and incorporate a number of communication channels.
Hon KIM CHANCE replied: I thank Hon Paul Llewellyn for providing some notice of the question. (1) Synergy has advised that it provides alternative messages on its accounts sent to both residential and business customers at different times. The current message on the Synergy account explains who Synergy is. Synergy has advised that it placed messages on outgoing accounts from 22 May to 30 June last year encouraging the uptake of green energy. The precise wording on the accounts was, “Choose green energy. The environment will love you for it. Switch to Earth Friendly for as little as 50 cents extra a week”, and then provided details for connecting. Also, the window-faced envelopes used in July and August last year to send out accounts encouraged the uptake of green energy with the message, “Choose green energy. The environment will love you for it.” In addition, the summer 2005-06 Connected newsletter, which was distributed between December 2005 and February 2006, contained an article on wind farms and encouraged customers to consider NaturalPower. The Synergy web site also provides information on switching to green energy and NaturalPower. (2) Based on the uptake of green energy following the aforementioned campaigns, it is difficult to anticipate a significant uptake of NaturalPower through informing customers via their regular electricity bills. (3) Synergy has advised that it is planning a new marketing campaign for later this year, encouraging the uptake of NaturalPower and Earth Friendly power. The campaign will go beyond messages on accounts and incorporate a number of communication channels.
I thank Hon Paul Llewellyn for providing some notice of the question. (1) Synergy has advised that it provides alternative messages on its accounts sent to both residential and business customers at different times. The current message on the Synergy account explains who Synergy is. Synergy has advised that it placed messages on outgoing accounts from 22 May to 30 June last year encouraging the uptake of green energy. The precise wording on the accounts was, “Choose green energy. The environment will love you for it. Switch to Earth Friendly for as little as 50 cents extra a week”, and then provided details for connecting. Also, the window-faced envelopes used in July and August last year to send out accounts encouraged the uptake of green energy with the message, “Choose green energy. The environment will love you for it.” In addition, the summer 2005-06 Connected newsletter, which was distributed between December 2005 and February 2006, contained an article on wind farms and encouraged customers to consider NaturalPower. The Synergy web site also provides information on switching to green energy and NaturalPower. (2) Based on the uptake of green energy following the aforementioned campaigns, it is difficult to anticipate a significant uptake of NaturalPower through informing customers via their regular electricity bills. (3) Synergy has advised that it is planning a new marketing campaign for later this year, encouraging the uptake of NaturalPower and Earth Friendly power. The campaign will go beyond messages on accounts and incorporate a number of communication channels.
(1) Synergy has advised that it provides alternative messages on its accounts sent to both residential and business customers at different times. The current message on the Synergy account explains who Synergy is. Synergy has advised that it placed messages on outgoing accounts from 22 May to 30 June last year encouraging the uptake of green energy. The precise wording on the accounts was, “Choose green energy. The environment will love you for it. Switch to Earth Friendly for as little as 50 cents extra a week”, and then provided details for connecting. Also, the window-faced envelopes used in July and August last year to send out accounts encouraged the uptake of green energy with the message, “Choose green energy. The environment will love you for it.” In addition, the summer 2005-06 Connected newsletter, which was distributed between December 2005 and February 2006, contained an article on wind farms and encouraged customers to consider NaturalPower. The Synergy web site also provides information on switching to green energy and NaturalPower. (2) Based on the uptake of green energy following the aforementioned campaigns, it is difficult to anticipate a significant uptake of NaturalPower through informing customers via their regular electricity bills. (3) Synergy has advised that it is planning a new marketing campaign for later this year, encouraging the uptake of NaturalPower and Earth Friendly power. The campaign will go beyond messages on accounts and incorporate a number of communication channels.
(2) Based on the uptake of green energy following the aforementioned campaigns, it is difficult to anticipate a significant uptake of NaturalPower through informing customers via their regular electricity bills. (3) Synergy has advised that it is planning a new marketing campaign for later this year, encouraging the uptake of NaturalPower and Earth Friendly power. The campaign will go beyond messages on accounts and incorporate a number of communication channels.
(3) Synergy has advised that it is planning a new marketing campaign for later this year, encouraging the uptake of NaturalPower and Earth Friendly power. The campaign will go beyond messages on accounts and incorporate a number of communication channels.
Explore WA Government Data
Search the full archive in the free dashboard, or query programmatically via API.
Explore more
Government Gazette
Appointments, regulatory notices, planning changes.
Hansard
Debates, questions, speeches and sentiment.
Tabled Papers
Reports and documents tabled in Parliament.
Committees
Committee profiles and recent reports.
Regulations
Subsidiary legislation with filters and summaries.
Bills
Proposed laws and parliamentary progress.
Acts
Current WA legislation and summaries.
Explanatory Memoranda
Bills with EMs (text/PDF) available.
Members
MP profiles, party breakdown and rankings.
Pollie Rankings
Data-driven rankings across 19 categories.
Amendment Chains
Track how schemes and regulations evolve over time.