❓ A WA parliamentary question on notice regarding Synergy's SAP billing system, IT issues, and the availability of financial hardship data. The Minister's response denies issues and claims frequent discussions on hardship.
AnsweredQoN 397Legislative Council
QuestionView source ↗
SYNERGY —
HARDSHIP SUPPORT
397. Hon JAMES HAYWARD to the parliamentary secretary
representing the Minister for Energy:
I refer to the inability of Synergy
to provide basic headline data relating to financial hardship.
(1) What has been
the lifetime cost to date of the Synergy SAP billing system in terms of licence
fees paid and moneys paid to IT services performed in India?
(2) Are current
IT issues, as referenced in the answer to C431, related to the online portal
for financial counsellors, which the minister made reference to in 2021?
(3) When was the
last time the minister received data from Synergy relating to financial
hardship; and will the minister table that?
(4) Are current
IT issues adversely impacting on Synergy's ability to issue timely
bills, issue accurate bills, assist people in financial hardship and issue
reconnection orders to Western Power in a timely manner?
HARDSHIP SUPPORT
397. Hon JAMES HAYWARD to the parliamentary secretary
representing the Minister for Energy:
I refer to the inability of Synergy
to provide basic headline data relating to financial hardship.
(1) What has been
the lifetime cost to date of the Synergy SAP billing system in terms of licence
fees paid and moneys paid to IT services performed in India?
(2) Are current
IT issues, as referenced in the answer to C431, related to the online portal
for financial counsellors, which the minister made reference to in 2021?
(3) When was the
last time the minister received data from Synergy relating to financial
hardship; and will the minister table that?
(4) Are current
IT issues adversely impacting on Synergy's ability to issue timely
bills, issue accurate bills, assist people in financial hardship and issue
reconnection orders to Western Power in a timely manner?
AnswerView source ↗
I thank the honourable member for
some notice of the question. The following information has been provided to me
by the Minister for Energy.
(1) Synergy only
contracts with Australian-based companies for its system licence fees and IT
services for the SAP billing system.
(2) No.
(3) The minister frequently
discusses hardship matters with Synergy.
(4) No.
some notice of the question. The following information has been provided to me
by the Minister for Energy.
(1) Synergy only
contracts with Australian-based companies for its system licence fees and IT
services for the SAP billing system.
(2) No.
(3) The minister frequently
discusses hardship matters with Synergy.
(4) No.
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