Home›Questions on Notice›QoN 2154

❓ Mr. Krsticevic asks about the Local Government Standards Panel's complaint handling performance over the past five years, including the number of complaints, resolution times, and distribution of resolution times. The answer provides a breakdown of this data by financial year.

AnsweredQoN 2154Legislative Assembly

Asked

11 October 2017

Member

Mr A. Krsticevic

Portfolio

Local Government

QuestionView source ↗

I refer to the Local Government Standards Panel, for each of the past five years can you please advise: (a) how many complaints were received by the Panel, in each year; (b) what was the average time taken to resolve a complaint, in each year; (c) what was the median time taken to resolve a complaint, in each year; (d) how many complaints, in each year, took fewer than six months to resolve; (e) how many complaints, in each year, took between six and twelve months to resolve; and (f) how many complaints, in each year, took more than twelve months to resolve?

AnswerView source ↗

Answered

21 November 2017

Responded by

Minister for Local Government

Response time

11 days

Financial Year
2016/2017
2015/2016
2014/2015
2013/2014
2012/2013
(a)
68
55
55
17
20
(b)
201 days
165 days
167 days
275 days
439 days
(c)
181 days
194 days
163 days
201 days
415 days
(d)
25
27
20
12
6
(e)
31
32
11
9
11
(f)
4
0
0
7
20

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