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❓ A parliamentary question seeking details on market research conducted by the Department of Lands regarding customer satisfaction with Crown land management. The answer provides details of the research and tables the results.

AnsweredQoN 5230Legislative Assembly

Asked

15 March 2016

Member

Mr P.C. Tinley

Portfolio

Lands

QuestionView source ↗

Has the Department of Lands conducted any market or customer feedback research from 1 January 2015 to date, and if so: (a) what was the nature of the research; (b) when was the research conducted and by whom; (c) what was cost of the research; and (d) will the Minister table a copy of the results and recommendations, and if not, why not?

AnswerView source ↗

Answered

10 May 2016

Responded by

Minister for Lands

Response time

56 days

(a)       The ‘Effectiveness’ Key Performance Indicator (KPI) for the Department of Lands is the percentage of customers satisfied that the management and use of Crown land is supporting the State’s economic, social and cultural objectives
(b)       The research was completed in August 2015 and was conducted by Advantage Communications – Research
(c)        The cost of the research was $6,215 (including GST)
(d)       [See Tabled Paper No.]

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