❓ Hon Nick Goiran asks about the Objective record keeping system used by the Department of Communities, including its age, replacement plans, and integration with a future CRM system. The Department confirms the system's age, lack of replacement plans, and consideration of Objective connectivity in future procurements.
AnsweredQoN 67Legislative Council
QuestionView source ↗
I refer to the record keeping system, Objective, and I ask: (a) how old is that system; (b) are there any plans to replace this system; (c) if yes to (b), why; (d) if no to (b), why not; and (e) will the new customer relationship management system that will replace Assist in 2028 be seamlessly integrated with Objective?
AnswerView source ↗
Answered
20 May 2025
Responded by
Minister for Agriculture and Food representing the Minister for Child Protection
Response time
5 days
The Department of Communities (Communities) advises:
(a) Objective which was implemented in April 2021.
(b) Communities do not have any plans to replace Objective.
(c) Not applicable.
(d) The Objective system solution meets the Department of Communities’ current record management requirements.
(e) Procurement for the Assist System Replacement will take into consideration the current and future Objective connectivity and integrations.
(a) Objective which was implemented in April 2021.
(b) Communities do not have any plans to replace Objective.
(c) Not applicable.
(d) The Objective system solution meets the Department of Communities’ current record management requirements.
(e) Procurement for the Assist System Replacement will take into consideration the current and future Objective connectivity and integrations.
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