❓ Hon. Samantha Rowe asks about public housing maintenance requests in the south east metropolitan region in 2013, including the number of requests and average resolution time. The Minister was unable to provide exact figures for requests or average resolution time.
AnsweredQoN 505Legislative Council
QuestionView source ↗
PUBLIC
HOUSING — MAINTENANCE REQUESTS — SOUTH EAST METROPOLITAN
ADMINISTRATIVE REGION
505. Hon SAMANTHA ROWE to the
minister representing the Minister for Housing:
(1) How many
public housing maintenance requests were received by the Department of Housing
from residents in the south east metropolitan administrative region in 2013?
(2) What was
the average waiting time for these maintenance issues to be resolved?
HOUSING — MAINTENANCE REQUESTS — SOUTH EAST METROPOLITAN
ADMINISTRATIVE REGION
505. Hon SAMANTHA ROWE to the
minister representing the Minister for Housing:
(1) How many
public housing maintenance requests were received by the Department of Housing
from residents in the south east metropolitan administrative region in 2013?
(2) What was
the average waiting time for these maintenance issues to be resolved?
AnswerView source ↗
I thank the honourable member for some notice of the
question. The Department of Housing advises —
(1) The
Department of Housing receives maintenance requests through multifarious
channels, including, but not limited to, telephone, over the counter, mail, email
and third parties. In addition, not all requests are immediately actioned; they
may be declined or held in abeyance for future scheduling or follow-up action.
Therefore, it is not possible to provide the member with an accurate number of
maintenance requests received in the south east metropolitan administrative
region in 2013.
However, the Department of Housing
can advise that 43 342 job orders were issued in response to reactive
maintenance requests in the south east metropolitan administrative region in
2013. There were 8 648 in the emergency category, 10 089 in the priority
category, 21 113 in the routine category, and 2 492 in the after-hours
category. This total figure does not include works categorised as major
improvements, quoted or tendered works.
(2) In the
time available, the department is unable to provide the average waiting time
for those job orders issued to be resolved, and the minister requests that the
member place this part of the question on notice.
question. The Department of Housing advises —
(1) The
Department of Housing receives maintenance requests through multifarious
channels, including, but not limited to, telephone, over the counter, mail, email
and third parties. In addition, not all requests are immediately actioned; they
may be declined or held in abeyance for future scheduling or follow-up action.
Therefore, it is not possible to provide the member with an accurate number of
maintenance requests received in the south east metropolitan administrative
region in 2013.
However, the Department of Housing
can advise that 43 342 job orders were issued in response to reactive
maintenance requests in the south east metropolitan administrative region in
2013. There were 8 648 in the emergency category, 10 089 in the priority
category, 21 113 in the routine category, and 2 492 in the after-hours
category. This total figure does not include works categorised as major
improvements, quoted or tendered works.
(2) In the
time available, the department is unable to provide the average waiting time
for those job orders issued to be resolved, and the minister requests that the
member place this part of the question on notice.
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