❓ A WA parliamentary question seeking a breakdown of complaints received, resolved, pending, and unresolved by various departments, agencies, and publicly owned corporations within the Minister's portfolio for the 2016-17 and 2017-18 financial years. The answer provides the total number of complaints received by each agency, but declines to provide further detail.
AnsweredQoN 3560Legislative Assembly
QuestionView source ↗
In respect of the Minister’s portfolio responsibilities for departments, agencies, and publicly owned corporations: (a) During the 2016–17 financial year: (i) How many complaints were received by the department; (ii) How many complaints were successfully resolved and closed; (iii) How many complaints are pending action; and (iv) How many complaints were unable to be resolved; and (b) During the 2017-18 financial year: (i) How many complaints were received by the department; (ii) How many complaints were successfully resolved and closed; (iii) How many complaints are pending action; and (iv) How many complaints were unable to be resolved?
AnswerView source ↗
Answered
18 September 2018
Responded by
Minister for Transport; Planning; Lands
Response time
9 days
Former Department of Planning
(a)
(i) 6
(ii) 6
(iii)-(iv) Nil
(b) Not applicable
Former Department of Lands
(a)
(i) 2
(ii) 2
(iii)-(iv) Nil
(b) Not applicable
Department of Planning, Lands and Heritage
(a) Not applicable
(b)
(i) 1
(ii) 1
(iii)-(iv) Not applicable
Landcorp
(a)
(i) 21
(ii) 21
(iii)-(iv) Nil
(b)
(i) 32
(ii) 32
(iii)-(iv) Nil
Landgate
(a)
(i) 218
(ii) 218
(iii)-(iv) Nil
(b)
(i) 317
(ii) 308
(iii) 9
(iv) Nil
Metropolitan Redevelopment Authority
(a)
(i) 18
(ii) 18
(iii)-(iv) Nil
(b)
(i) 55
(ii) 55
(iii)-(iv) Nil
*Department of Transport
(a) 1,966
(b) 2,166
*Main Roads Western Australia
(a) 6,717
(b) 5,363
*Public Transport Authority
(a) 17,453
(b) 18,335
*Fremantle Ports Authority
(a) 72
(b) 69
*Kimberley Ports Authority
(a) 8
(b) 3
*Mid West Ports Authority
(a) 10
(b) 22
*Pilbara Ports Authority
(a) 1
(b) 3
*Southern Ports Authority
(a) 6
(b) 28
*The total number of complaints received have been provided via each agency’s respective primary complaints management system. The Minister is not prepared to devote further resources to the provision of further detailed information. If the member has a query about a specific complaint, the member can ask that question
(a)
(i) 6
(ii) 6
(iii)-(iv) Nil
(b) Not applicable
Former Department of Lands
(a)
(i) 2
(ii) 2
(iii)-(iv) Nil
(b) Not applicable
Department of Planning, Lands and Heritage
(a) Not applicable
(b)
(i) 1
(ii) 1
(iii)-(iv) Not applicable
Landcorp
(a)
(i) 21
(ii) 21
(iii)-(iv) Nil
(b)
(i) 32
(ii) 32
(iii)-(iv) Nil
Landgate
(a)
(i) 218
(ii) 218
(iii)-(iv) Nil
(b)
(i) 317
(ii) 308
(iii) 9
(iv) Nil
Metropolitan Redevelopment Authority
(a)
(i) 18
(ii) 18
(iii)-(iv) Nil
(b)
(i) 55
(ii) 55
(iii)-(iv) Nil
*Department of Transport
(a) 1,966
(b) 2,166
*Main Roads Western Australia
(a) 6,717
(b) 5,363
*Public Transport Authority
(a) 17,453
(b) 18,335
*Fremantle Ports Authority
(a) 72
(b) 69
*Kimberley Ports Authority
(a) 8
(b) 3
*Mid West Ports Authority
(a) 10
(b) 22
*Pilbara Ports Authority
(a) 1
(b) 3
*Southern Ports Authority
(a) 6
(b) 28
*The total number of complaints received have been provided via each agency’s respective primary complaints management system. The Minister is not prepared to devote further resources to the provision of further detailed information. If the member has a query about a specific complaint, the member can ask that question
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