❓ Question seeks information on the Public Sector Commission's process and timeframe for handling public complaints. The answer outlines the general principles of the complaints process but lacks specific timeframes.
AnsweredQoN 375Legislative Council
QuestionView source ↗
I refer to the operations of the Public Sector Commission and the handling of complaints from members of the public, and I ask, what is the Public Sector Commission’s standard process and timeframe for assessing and responding to formal complaints received from members of the public?
AnswerView source ↗
Answered
16 September 2025
Responded by
Leader of the House representing the Premier
Response time
9 days
The Public Sector Commission Customer Service Charter includes the complaints process for the Public Sector Commission. Complaints can be made by contacting the Public Sector Commission. The process includes:
· acknowledging receipt of a complaint
· carefully considering a complaint
· handling a complaint in a confidential manner
· considering a complaint on merit in an equitable, objective and unbiased manner
· keeping a complainant informed on the progress of their complaint
· providing a complainant with reasons for any decisions made
· using a complaint to improve products and services.
The Charter includes a commitment to respond to queries promptly.
· acknowledging receipt of a complaint
· carefully considering a complaint
· handling a complaint in a confidential manner
· considering a complaint on merit in an equitable, objective and unbiased manner
· keeping a complainant informed on the progress of their complaint
· providing a complainant with reasons for any decisions made
· using a complaint to improve products and services.
The Charter includes a commitment to respond to queries promptly.
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