Dr. Honey questions Horizon Power and Synergy about electricity bill debt write-offs from 2016-17 to 2020-21, seeking a breakdown by customer type and postcode. Synergy could only provide total write-off amounts, lacking customer-specific data.

AnsweredQoN 233Legislative Assembly
Asked
17 August 2021
Portfolio
Energy

QuestionView source ↗

I refer to non-payment of electricity bills for each year from 2016-17 to 2020-21, and ask : (a) How much debt was written off in each year; (b) Of the total sum, what was the split between household debt and other customers; (c) For the past two financial years: (i) What was the number of households whose debt was written off and the value of that debt; and (ii) What was the number of corporate customers whose debt was written off and the value of that debt; and (d) For the past two financial years: (i) What were the top twenty postcodes by value of household debt written off; and (ii) What were the top twenty postcodes by value of corporate debt written off?

AnswerView source ↗

Answered
12 October 2021
Responded by
Minister for Energy
Response time
12 days
Horizon Power
[See tabled paper no ]
Synergy
(a)
Financial Year
Net write off
2016-2017
$  8,946,970
2017-2018
$ 11,349,313
2018-2019
$ 17,963,356
2019-2020
$ 10,947,662
2020-2021
$ 14,461,194
(b) – (d)
Synergy does not have the data to answer questions (b) to (d) because debt write-offs are processed in Synergy’s financial system and exclude customer information.

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