❓ Hon Adele Farina asks the Minister for Police to direct WA Police to report on response time KPIs in the South West Police District and Bunbury. The Minister explains why current KPI reporting focuses on the metropolitan area due to data reliability and incident volume.
AnsweredQoN 3096Legislative Council
QuestionView source ↗
(1) Will the Minister direct the Western Australia Police to report on response times key performance indicators (KPI) in the South West Police District? (2) If no to (1), why not? (3) Will the Minister direct the Western Australia Police to report on response times KPI in the state's second city, Bunbury? (4) If no to (3), why not?
AnswerView source ↗
Answered
16 June 2015
Responded by
Attorney General representing the Minister for Police
Response time
40 days
(1)-(4)
Agencies are required to develop Key Performance Indicators (KPIs) to assess the extent to which the agency's outcomes are being achieved.
The KPIs for response times are based on incidents that have occurred in the Metropolitan Region. More than 75 per cent of incidents occur in the metropolitan area and all calls for police attendance are made through the Police Operations Centre and recorded in the Computer Aided Dispatch (CAD) system. The response time data for the metropolitan area is sufficiently reliable to meet the Office of the Auditor General's auditing requirements.
The CAD system does record incidents and response times for Regional Western Australia Districts, such as the South West District, for calls made to 000 and 131 444. Performance monitoring is conducted internally for Regional Western Australia Districts with the assistance of internal management reports from CAD.
Agencies are required to develop Key Performance Indicators (KPIs) to assess the extent to which the agency's outcomes are being achieved.
The KPIs for response times are based on incidents that have occurred in the Metropolitan Region. More than 75 per cent of incidents occur in the metropolitan area and all calls for police attendance are made through the Police Operations Centre and recorded in the Computer Aided Dispatch (CAD) system. The response time data for the metropolitan area is sufficiently reliable to meet the Office of the Auditor General's auditing requirements.
The CAD system does record incidents and response times for Regional Western Australia Districts, such as the South West District, for calls made to 000 and 131 444. Performance monitoring is conducted internally for Regional Western Australia Districts with the assistance of internal management reports from CAD.
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