❓ A WA parliamentary question seeks clarification on the Department of Training and Workforce Development's (DTWD) Key Performance Indicators (KPIs) in its Annual Report, including compilation methods, target logic, scope of measurement, and reasons for missed targets. The answer provides details on methodology, scope and explanations for variances.
AnsweredQoN 781Legislative Council
QuestionView source ↗
I refer to the Key Performance Indicators table on page 28 on the Department of Training and Workforce Development's (DTWD) recent Annual Report, and I ask: (a) how were the effectiveness and efficiency metrics compiled and when was the last occasion they were revised; (b) what logic underpins the various targets against which performance is measured; (c) whose performance is being measured - do these metrics apply solely to the operations of the DTWD or are they also inclusive of the TAFE colleges; and (d) can the Department explain the reasons for each of the seven missed targets?
AnswerView source ↗
Answered
2 December 2025
Responded by
Leader of the House representing the Minister for Skills and TAFE
Response time
8 days
a) DTWD's outcome based management reporting structures were developed in consultation with the Department of Treasury and the Office of the Auditor General. The structures were last revised in 2020 for the 2020-21 reporting period onwards.
b) Outcome effectiveness and service efficiency.
c) The measures apply to DTWD’s performance.
d) Variance explanations for Outcome Effectiveness Indicators (OEIs) and Service Efficiency Indicators (SEIs) as follows:
OEI 1.1
Minor variance of 1.2%.
OEI 1.2
The variance from the 2024-25 target is due in part to a change in survey methodology that allowed migrants to select from a more comprehensive list of occupations, and the temporary relaxation of Western Australia’s State Nominated Migration Program settings, that meant not all migrants needed a job offer or contract of employment to be nominated by WA.
SEI 4.1
Minor variance of $1.
SEI 4.2
The variance from the 2024-25 target is largely due to reduced incentive payments.
SEI 5.1
Minor variance of $0.57.
SEI 7.1
The variance from the 2024-25 target is largely due to timing of ICT projects.
SEI 8.1
The variance from the 2024-25 target is largely due to higher employee benefit cost.
b) Outcome effectiveness and service efficiency.
c) The measures apply to DTWD’s performance.
d) Variance explanations for Outcome Effectiveness Indicators (OEIs) and Service Efficiency Indicators (SEIs) as follows:
OEI 1.1
Minor variance of 1.2%.
OEI 1.2
The variance from the 2024-25 target is due in part to a change in survey methodology that allowed migrants to select from a more comprehensive list of occupations, and the temporary relaxation of Western Australia’s State Nominated Migration Program settings, that meant not all migrants needed a job offer or contract of employment to be nominated by WA.
SEI 4.1
Minor variance of $1.
SEI 4.2
The variance from the 2024-25 target is largely due to reduced incentive payments.
SEI 5.1
Minor variance of $0.57.
SEI 7.1
The variance from the 2024-25 target is largely due to timing of ICT projects.
SEI 8.1
The variance from the 2024-25 target is largely due to higher employee benefit cost.
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