❓ WA Parliamentary Question on Notice regarding residential disconnection notices, disconnections, and Hardship Utility Grants Scheme (HUGS) for Synergy and Horizon Power from June to August 2023. The answer provides a breakdown of the requested data for both entities.
AnsweredQoN 1624Legislative Council
QuestionView source ↗
I refer to both Synergy and Horizon Energy, for each month from 1 June 2023 to 31 August 2023, and I ask: (a) how many residential disconnection notices have been issued for each entity; (b) how many residential disconnections have occurred for each entity; and (c) what was the number of applications received and Hardship Utility Grants Scheme payments made for each entity form 1 June 2023 to 31 August 2023?
AnswerView source ↗
Answered
17 October 2023
Responded by
Parliamentary Secretary to the Minister for Energy
Response time
7 days
Horizon Power
(a-c)
Month
Disconnections notices*
Disconnections completed**
Re-energisations**
HUGS#
Applications received
Applications
Approved##
Jun 23
1647
353
265
25
29
Jul 23
1087
235
200
27
31
Aug 23
929
204
157
19
16
*
This figure includes disconnection notices for customers who have vacated their property without closing their associated account.
**
Refers to non-payment disconnection and reconnections only. Horizon Power does not capture this data for non-application disconnections.
#
HUGS applications received and approved by Department of Communities, which administers the scheme.
##
Received applications are not necessarily approved in same month.
Synergy
(a)
Month
Residential non-payment disconnections notices
June 2023
470
July 2023
1,353
August 2023
1,383
(b)
Month
Residential non-payment disconnections
June 2023
311
July 2023
852
August 2023
1,055
Month
Residential non-payment reconnections
June 2023
278
July 2023
635
August 2023
793
(c)
Month
No. of HUGS applications Received
No. of HUGS paid
June 2023
960
867
July 2023
1,187
1,069
August 2023
1,156
1,066
(a-c)
Month
Disconnections notices*
Disconnections completed**
Re-energisations**
HUGS#
Applications received
Applications
Approved##
Jun 23
1647
353
265
25
29
Jul 23
1087
235
200
27
31
Aug 23
929
204
157
19
16
*
This figure includes disconnection notices for customers who have vacated their property without closing their associated account.
**
Refers to non-payment disconnection and reconnections only. Horizon Power does not capture this data for non-application disconnections.
#
HUGS applications received and approved by Department of Communities, which administers the scheme.
##
Received applications are not necessarily approved in same month.
Synergy
(a)
Month
Residential non-payment disconnections notices
June 2023
470
July 2023
1,353
August 2023
1,383
(b)
Month
Residential non-payment disconnections
June 2023
311
July 2023
852
August 2023
1,055
Month
Residential non-payment reconnections
June 2023
278
July 2023
635
August 2023
793
(c)
Month
No. of HUGS applications Received
No. of HUGS paid
June 2023
960
867
July 2023
1,187
1,069
August 2023
1,156
1,066
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