❓ WA Parliamentary Question on Notice regarding energy costs, disconnection notices, and customer arrears for Synergy and Horizon Power in 2023-24. The answer provides detailed figures on disconnections, arrears, and revenue.
AnsweredQoN 2111Legislative Council
QuestionView source ↗
I refer to energy costs, and I ask: (a) for the 2023-24 year, how many Synergy customers: (i) were issued with a disconnection notice; and (ii) were one month or more in arrears at any point; (b) over the 2023-24 year, how many Horizon Power customers: (i) were issued with a disconnection notice; and (ii) were one month or more in arrears at any point; (c) as of 30 June 2024, how many households were in arrears for: (i) Synergy; and (ii) Horizon Power; (d) as of 30 June 2024, what was the total value of household arrears for: (i) Synergy; and (ii) Horizon Power; (e) as of 30 June 2024, what was the average amount of debt per household in arrears for: (i) Synergy; and (ii) Horizon Power; and (f) what was the total revenue to Synergy from residential customer transactions in: (i) 2021-22; (ii) 2022-23; and (iii) 2023-24?
AnswerView source ↗
Answered
17 September 2024
Responded by
Parliamentary Secretary to the Minister for Energy
Response time
9 days
a) i-ii) Over the 2023-24 financial year, 46,337 Synergy customer accounts were issued a disconnection notice, and 279,611 customer accounts were in arrears for one month or more. Please note that not all customers who receive disconnection notices have their power disconnected.
b)
(i) Over the 2023-24 financial year, 14,693 Horizon Power customer accounts were issued a disconnection notice, and 7,881 customer accounts were in arrears for one month or more. Please note that not all customers who receive disconnection notices have their power disconnected.
c)
(i) As of 30 June 2024, 188,849 Synergy residential customer accounts were in arrears
(ii) As of 30 June 2024, 6,459 Horizon Power residential customer accounts were in arrears.
d)
(i) As of 30 June 2024, the total value of household arrears for Synergy residential customer accounts was $99,761,620.
(ii) As of 30 June 2024, the total value of household arrears for Horizon residential customer accounts was $6,716,688.30.
e)
(i) As of 30 June 2024, the average amount of debt for Synergy residential customer accounts in arrears was $528.
(ii) As of 30 June 2024, the average amount of debt for Horizon Power residential customer accounts in arrears was $1,040.05.
f) The total revenue to Synergy from residential customer transactions was:
(i) 2021-22 - $1,799.8 million
(ii) 2022-23 - $1,764.0 million
(iii) 2023-24 - $1,888.7 million
b)
(i) Over the 2023-24 financial year, 14,693 Horizon Power customer accounts were issued a disconnection notice, and 7,881 customer accounts were in arrears for one month or more. Please note that not all customers who receive disconnection notices have their power disconnected.
c)
(i) As of 30 June 2024, 188,849 Synergy residential customer accounts were in arrears
(ii) As of 30 June 2024, 6,459 Horizon Power residential customer accounts were in arrears.
d)
(i) As of 30 June 2024, the total value of household arrears for Synergy residential customer accounts was $99,761,620.
(ii) As of 30 June 2024, the total value of household arrears for Horizon residential customer accounts was $6,716,688.30.
e)
(i) As of 30 June 2024, the average amount of debt for Synergy residential customer accounts in arrears was $528.
(ii) As of 30 June 2024, the average amount of debt for Horizon Power residential customer accounts in arrears was $1,040.05.
f) The total revenue to Synergy from residential customer transactions was:
(i) 2021-22 - $1,799.8 million
(ii) 2022-23 - $1,764.0 million
(iii) 2023-24 - $1,888.7 million
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