Hon Adele Farina asks the Minister for Police whether response time KPIs will be introduced for the South West police district, similar to those used by St John Ambulance. The Minister responds in the negative, citing existing metropolitan-focused KPIs as sufficient.

AnsweredQoN 2054Legislative Council
Asked
23 October 2014
Portfolio
Police

QuestionView source ↗

I refer to the South West police district, and I ask: (a) given St John Ambulance have had response time key performance indicators (KPIs) in regional areas for some years now, will the Minister introduce response time KPIs for the South West police district; and (b) if no to (a), why not?

AnswerView source ↗

Answered
19 November 2014
Responded by
Attorney General representing the Minister for Police
Response time
27 days
(a) No.
(b) Agencies are required by Government to develop Key Performance Indicators (KPIs) to assess the extent to which the agency's outcomes are being achieved. KPIs are not required for every facet of agency performance.
WA Police has chosen to base its response time KPIs on incidents that have occurred in the Metropolitan Region. This is due to the fact that more than 75 per cent of incidents occur in the metropolitan area and that all calls for police attendance are made through the Police Operations Centre and recorded in the Computer Aided Dispatch System.
The response time data for the metropolitan area is sufficient to meet the Office of the Auditor General's auditing requirements.

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