❓ A Western Australian parliamentary question on notice regarding the provision of information during transport disruptions, the servicing of SmartRider machines, and repair times. The answer outlines procedures for planned and unplanned disruptions and servicing protocols.
AnsweredQoN 362Legislative Council
QuestionView source ↗
(2) Is there any policy for the information that should be provided?
(3) How often is it updated?
(4) How often are smartrider ‘tag on/off’ machines serviced?
(5) What is the average time taken to repair faulty machines from the time they are reported?
(3) How often is it updated?
(4) How often are smartrider ‘tag on/off’ machines serviced?
(5) What is the average time taken to repair faulty machines from the time they are reported?
AnswerView source ↗
Answered
8 April 2009
Responded by
Minister for Transport
Response time
29 days
(1) For a planned disruption to services, automated messages are broadcast to the affected part of the network 3 days prior to the event. This is also supported by other communication methods such as radio advertisement and Traveleasy notices. For an unplanned disruption to services, passengers are notified immediately through automated and/or live announcements which are broadcast to the affected parts of the network and electronic information boards are updated with real time information.
(2) There are procedures and work instructions in place for staff on how to provide information to customers during periods of disruptions.
(3) Work practices are continually reviewed to identify improvements or when new technology is introduced.
(4) They are serviced on an as needs basis.
(5) On average 4 hours.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
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(2) There are procedures and work instructions in place for staff on how to provide information to customers during periods of disruptions.
(3) Work practices are continually reviewed to identify improvements or when new technology is introduced.
(4) They are serviced on an as needs basis.
(5) On average 4 hours.
Notice: This document is created or edited using unregistered or evaluation copy of rtLib valid for testing or development purposes only. To use it for productive or any other purposes please register it. You may purchase the license on
http://www.rtlib.com
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