❓ Hon. Kate Doust questions the Minister for Energy regarding the installation, costs, and system upgrades related to Synergy SmartPower smart meters in the SWIS. The Minister provides some data but defers on others.
AnsweredQoN 1101Legislative Council
QuestionView source ↗
SYNERGY SMARTPOWER — METERS
I refer to the installation of smart meters, otherwise known as Synergy SmartPower, to residential customers in the south west interconnected system. (1) How many customers in the SWIS have a smart meter? (2) Of these customers, how many smart meters were installed in new homes compared with in existing houses? (3) What is the total amount that has been charged for the installation of these meters? (4) What has been the total expenditure incurred by the government in installing these meters? (5) What has been the total expenditure incurred by the government to improve billing systems, administration processes and information technology requirements to allow for the introduction of smart meters? Hon PETER COLLIER
I refer to the installation of smart meters, otherwise known as Synergy SmartPower, to residential customers in the south west interconnected system. (1) How many customers in the SWIS have a smart meter? (2) Of these customers, how many smart meters were installed in new homes compared with in existing houses? (3) What is the total amount that has been charged for the installation of these meters? (4) What has been the total expenditure incurred by the government in installing these meters? (5) What has been the total expenditure incurred by the government to improve billing systems, administration processes and information technology requirements to allow for the introduction of smart meters? Hon PETER COLLIER
AnswerView source ↗
I thank the honourable member for some notice of the question. (1) Synergy has advised that it currently has 18 029 SmartPower customers. This does not represent the number of customers within the SWIS with SmartPower-compatible meters as not every customer with a meter of this type has registered for SmartPower, while some customers previously on SmartPower may have reverted to the A1 tariff. Western Power, as the network operator, can advise of the total number of SmartPower-compatible meters installed within the SWIS. This information will be tabled when available. All new homes built in the SWIS automatically have such meters installed, but customers may choose not to register for SmartPower. (2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(1) How many customers in the SWIS have a smart meter? (2) Of these customers, how many smart meters were installed in new homes compared with in existing houses? (3) What is the total amount that has been charged for the installation of these meters? (4) What has been the total expenditure incurred by the government in installing these meters? (5) What has been the total expenditure incurred by the government to improve billing systems, administration processes and information technology requirements to allow for the introduction of smart meters? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy has advised that it currently has 18 029 SmartPower customers. This does not represent the number of customers within the SWIS with SmartPower-compatible meters as not every customer with a meter of this type has registered for SmartPower, while some customers previously on SmartPower may have reverted to the A1 tariff. Western Power, as the network operator, can advise of the total number of SmartPower-compatible meters installed within the SWIS. This information will be tabled when available. All new homes built in the SWIS automatically have such meters installed, but customers may choose not to register for SmartPower. (2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(2) Of these customers, how many smart meters were installed in new homes compared with in existing houses? (3) What is the total amount that has been charged for the installation of these meters? (4) What has been the total expenditure incurred by the government in installing these meters? (5) What has been the total expenditure incurred by the government to improve billing systems, administration processes and information technology requirements to allow for the introduction of smart meters? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy has advised that it currently has 18 029 SmartPower customers. This does not represent the number of customers within the SWIS with SmartPower-compatible meters as not every customer with a meter of this type has registered for SmartPower, while some customers previously on SmartPower may have reverted to the A1 tariff. Western Power, as the network operator, can advise of the total number of SmartPower-compatible meters installed within the SWIS. This information will be tabled when available. All new homes built in the SWIS automatically have such meters installed, but customers may choose not to register for SmartPower. (2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(3) What is the total amount that has been charged for the installation of these meters? (4) What has been the total expenditure incurred by the government in installing these meters? (5) What has been the total expenditure incurred by the government to improve billing systems, administration processes and information technology requirements to allow for the introduction of smart meters? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy has advised that it currently has 18 029 SmartPower customers. This does not represent the number of customers within the SWIS with SmartPower-compatible meters as not every customer with a meter of this type has registered for SmartPower, while some customers previously on SmartPower may have reverted to the A1 tariff. Western Power, as the network operator, can advise of the total number of SmartPower-compatible meters installed within the SWIS. This information will be tabled when available. All new homes built in the SWIS automatically have such meters installed, but customers may choose not to register for SmartPower. (2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(4) What has been the total expenditure incurred by the government in installing these meters? (5) What has been the total expenditure incurred by the government to improve billing systems, administration processes and information technology requirements to allow for the introduction of smart meters? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy has advised that it currently has 18 029 SmartPower customers. This does not represent the number of customers within the SWIS with SmartPower-compatible meters as not every customer with a meter of this type has registered for SmartPower, while some customers previously on SmartPower may have reverted to the A1 tariff. Western Power, as the network operator, can advise of the total number of SmartPower-compatible meters installed within the SWIS. This information will be tabled when available. All new homes built in the SWIS automatically have such meters installed, but customers may choose not to register for SmartPower. (2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(5) What has been the total expenditure incurred by the government to improve billing systems, administration processes and information technology requirements to allow for the introduction of smart meters? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy has advised that it currently has 18 029 SmartPower customers. This does not represent the number of customers within the SWIS with SmartPower-compatible meters as not every customer with a meter of this type has registered for SmartPower, while some customers previously on SmartPower may have reverted to the A1 tariff. Western Power, as the network operator, can advise of the total number of SmartPower-compatible meters installed within the SWIS. This information will be tabled when available. All new homes built in the SWIS automatically have such meters installed, but customers may choose not to register for SmartPower. (2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy has advised that it currently has 18 029 SmartPower customers. This does not represent the number of customers within the SWIS with SmartPower-compatible meters as not every customer with a meter of this type has registered for SmartPower, while some customers previously on SmartPower may have reverted to the A1 tariff. Western Power, as the network operator, can advise of the total number of SmartPower-compatible meters installed within the SWIS. This information will be tabled when available. All new homes built in the SWIS automatically have such meters installed, but customers may choose not to register for SmartPower. (2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
I thank the honourable member for some notice of the question. (1) Synergy has advised that it currently has 18 029 SmartPower customers. This does not represent the number of customers within the SWIS with SmartPower-compatible meters as not every customer with a meter of this type has registered for SmartPower, while some customers previously on SmartPower may have reverted to the A1 tariff. Western Power, as the network operator, can advise of the total number of SmartPower-compatible meters installed within the SWIS. This information will be tabled when available. All new homes built in the SWIS automatically have such meters installed, but customers may choose not to register for SmartPower. (2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(1) Synergy has advised that it currently has 18 029 SmartPower customers. This does not represent the number of customers within the SWIS with SmartPower-compatible meters as not every customer with a meter of this type has registered for SmartPower, while some customers previously on SmartPower may have reverted to the A1 tariff. Western Power, as the network operator, can advise of the total number of SmartPower-compatible meters installed within the SWIS. This information will be tabled when available. All new homes built in the SWIS automatically have such meters installed, but customers may choose not to register for SmartPower. (2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(1) How many customers in the SWIS have a smart meter? (2) Of these customers, how many smart meters were installed in new homes compared with in existing houses? (3) What is the total amount that has been charged for the installation of these meters? (4) What has been the total expenditure incurred by the government in installing these meters? (5) What has been the total expenditure incurred by the government to improve billing systems, administration processes and information technology requirements to allow for the introduction of smart meters? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy has advised that it currently has 18 029 SmartPower customers. This does not represent the number of customers within the SWIS with SmartPower-compatible meters as not every customer with a meter of this type has registered for SmartPower, while some customers previously on SmartPower may have reverted to the A1 tariff. Western Power, as the network operator, can advise of the total number of SmartPower-compatible meters installed within the SWIS. This information will be tabled when available. All new homes built in the SWIS automatically have such meters installed, but customers may choose not to register for SmartPower. (2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(2) Of these customers, how many smart meters were installed in new homes compared with in existing houses? (3) What is the total amount that has been charged for the installation of these meters? (4) What has been the total expenditure incurred by the government in installing these meters? (5) What has been the total expenditure incurred by the government to improve billing systems, administration processes and information technology requirements to allow for the introduction of smart meters? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy has advised that it currently has 18 029 SmartPower customers. This does not represent the number of customers within the SWIS with SmartPower-compatible meters as not every customer with a meter of this type has registered for SmartPower, while some customers previously on SmartPower may have reverted to the A1 tariff. Western Power, as the network operator, can advise of the total number of SmartPower-compatible meters installed within the SWIS. This information will be tabled when available. All new homes built in the SWIS automatically have such meters installed, but customers may choose not to register for SmartPower. (2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(3) What is the total amount that has been charged for the installation of these meters? (4) What has been the total expenditure incurred by the government in installing these meters? (5) What has been the total expenditure incurred by the government to improve billing systems, administration processes and information technology requirements to allow for the introduction of smart meters? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy has advised that it currently has 18 029 SmartPower customers. This does not represent the number of customers within the SWIS with SmartPower-compatible meters as not every customer with a meter of this type has registered for SmartPower, while some customers previously on SmartPower may have reverted to the A1 tariff. Western Power, as the network operator, can advise of the total number of SmartPower-compatible meters installed within the SWIS. This information will be tabled when available. All new homes built in the SWIS automatically have such meters installed, but customers may choose not to register for SmartPower. (2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(4) What has been the total expenditure incurred by the government in installing these meters? (5) What has been the total expenditure incurred by the government to improve billing systems, administration processes and information technology requirements to allow for the introduction of smart meters? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy has advised that it currently has 18 029 SmartPower customers. This does not represent the number of customers within the SWIS with SmartPower-compatible meters as not every customer with a meter of this type has registered for SmartPower, while some customers previously on SmartPower may have reverted to the A1 tariff. Western Power, as the network operator, can advise of the total number of SmartPower-compatible meters installed within the SWIS. This information will be tabled when available. All new homes built in the SWIS automatically have such meters installed, but customers may choose not to register for SmartPower. (2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(5) What has been the total expenditure incurred by the government to improve billing systems, administration processes and information technology requirements to allow for the introduction of smart meters? Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy has advised that it currently has 18 029 SmartPower customers. This does not represent the number of customers within the SWIS with SmartPower-compatible meters as not every customer with a meter of this type has registered for SmartPower, while some customers previously on SmartPower may have reverted to the A1 tariff. Western Power, as the network operator, can advise of the total number of SmartPower-compatible meters installed within the SWIS. This information will be tabled when available. All new homes built in the SWIS automatically have such meters installed, but customers may choose not to register for SmartPower. (2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
Hon PETER COLLIER replied: I thank the honourable member for some notice of the question. (1) Synergy has advised that it currently has 18 029 SmartPower customers. This does not represent the number of customers within the SWIS with SmartPower-compatible meters as not every customer with a meter of this type has registered for SmartPower, while some customers previously on SmartPower may have reverted to the A1 tariff. Western Power, as the network operator, can advise of the total number of SmartPower-compatible meters installed within the SWIS. This information will be tabled when available. All new homes built in the SWIS automatically have such meters installed, but customers may choose not to register for SmartPower. (2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
I thank the honourable member for some notice of the question. (1) Synergy has advised that it currently has 18 029 SmartPower customers. This does not represent the number of customers within the SWIS with SmartPower-compatible meters as not every customer with a meter of this type has registered for SmartPower, while some customers previously on SmartPower may have reverted to the A1 tariff. Western Power, as the network operator, can advise of the total number of SmartPower-compatible meters installed within the SWIS. This information will be tabled when available. All new homes built in the SWIS automatically have such meters installed, but customers may choose not to register for SmartPower. (2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(1) Synergy has advised that it currently has 18 029 SmartPower customers. This does not represent the number of customers within the SWIS with SmartPower-compatible meters as not every customer with a meter of this type has registered for SmartPower, while some customers previously on SmartPower may have reverted to the A1 tariff. Western Power, as the network operator, can advise of the total number of SmartPower-compatible meters installed within the SWIS. This information will be tabled when available. All new homes built in the SWIS automatically have such meters installed, but customers may choose not to register for SmartPower. (2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(2) The information was not available in the time required but I will table it when it becomes available. (3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(3) Currently, Synergy charges customers in an existing home $165 for a single-phase meter and $615 for a three-phase meter. For customers in homes with an existing time-of-use meter, Synergy charges $66 to change them to SmartPower. For new homes, it costs customers $66 for programming a single or three-phase meter. A connection fee of $240.40 applies to any newly built home installing a three-phase meter. (4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(4) The information was not available in the time required. I will table it when it becomes available. (5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
(5) Synergy’s previous customer information system provided for billing associated with existing smart meters under its SmartPower product. However, Synergy has recently undertaken a comprehensive business transformation program, which included the implementation of a new billing system. Approval for the investment in this program was provided by the former Minister for Energy on 28 December 2007. While Synergy’s investment in its new billing system will allow for the introduction of advanced metering and time-of-use pricing, it also provides significantly more capability. The component of the cost associated with this aspect of the new billing system cannot be specifically itemised. This program does not include any expenditure by Western Power or other government agencies on information technology systems or administration processes to accommodate the introduction of smart meters. This information was not available in the time required. Again, I will table it when it becomes available.
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