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❓ Hon Steve Martin asks the Department of Transport about the number of feedback forms received, specifically complaints, over the past four financial years. The answer refers him to the Department's Annual Reports.

AnsweredQoN 811Legislative Council

Asked

23 October 2025

Member

Hon Steve Martin

Portfolio

Transport

QuestionView source ↗

I refer to the Department of Transport and Major Infrastructure's "Customer Feedback Management Policy", which says that the Department will "Provide accessible, transparent and accountable processes", and the E104 - General Feedback, Compliments and Complaints Form, both of which are accessible on the Department's website as of 22 October 2025, and I ask: (a) for each of the following years, how many contacts using the E104 form (or, if replaced, its predecessors) were received in total: (i) 2024-25; (ii) 2023-24; (iii) 2022-23; and (iv) 2021-22; and (b) noting that the E104 form includes an "enquiry type" question with the options being "compliment", "complaint", and "general feedback", how many of the forms were submitted with the "complaint" category selected, for each of the years in (a)?