❓ A Western Australian parliamentary Question on Notice inquires about the Rurallink mental health crisis call centre, including its operation, cost, and complaints. The Minister for Health provides detailed answers regarding its function, hours, operator, budget, and complaint history.
AnsweredQoN 345Legislative Council
QuestionView source ↗
RURALLINK CALL CENTRE
(1) Is Rurallink a mental health crisis call centre for designated areas of Western Australia? (2) Over what hours does Rurallink operate? (3) Which organisation operates Rurallink and from what location? (4) What is the annual cost of Rurallink? (5) How many complaints have been received about Rurallink each year since it became operational? Hon SUE ELLERY
(1) Is Rurallink a mental health crisis call centre for designated areas of Western Australia? (2) Over what hours does Rurallink operate? (3) Which organisation operates Rurallink and from what location? (4) What is the annual cost of Rurallink? (5) How many complaints have been received about Rurallink each year since it became operational? Hon SUE ELLERY
AnswerView source ↗
I thank the member for some notice of this question. (1) Yes; Rurallink is an after-hours extension of local mental health services to the rural community of Western Australia. SouthWest24 has the contract for managing emergency support calls for mental health issues in the south west region. However, Rurallink does not exclude calls from this area. (2) Rurallink operates from 4.30 pm to 8.30 am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to the local service. (3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
(2) Over what hours does Rurallink operate? (3) Which organisation operates Rurallink and from what location? (4) What is the annual cost of Rurallink? (5) How many complaints have been received about Rurallink each year since it became operational? Hon SUE ELLERY replied: I thank the member for some notice of this question. (1) Yes; Rurallink is an after-hours extension of local mental health services to the rural community of Western Australia. SouthWest24 has the contract for managing emergency support calls for mental health issues in the south west region. However, Rurallink does not exclude calls from this area. (2) Rurallink operates from 4.30 pm to 8.30 am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to the local service. (3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
(3) Which organisation operates Rurallink and from what location? (4) What is the annual cost of Rurallink? (5) How many complaints have been received about Rurallink each year since it became operational? Hon SUE ELLERY replied: I thank the member for some notice of this question. (1) Yes; Rurallink is an after-hours extension of local mental health services to the rural community of Western Australia. SouthWest24 has the contract for managing emergency support calls for mental health issues in the south west region. However, Rurallink does not exclude calls from this area. (2) Rurallink operates from 4.30 pm to 8.30 am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to the local service. (3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
(4) What is the annual cost of Rurallink? (5) How many complaints have been received about Rurallink each year since it became operational? Hon SUE ELLERY replied: I thank the member for some notice of this question. (1) Yes; Rurallink is an after-hours extension of local mental health services to the rural community of Western Australia. SouthWest24 has the contract for managing emergency support calls for mental health issues in the south west region. However, Rurallink does not exclude calls from this area. (2) Rurallink operates from 4.30 pm to 8.30 am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to the local service. (3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
(5) How many complaints have been received about Rurallink each year since it became operational? Hon SUE ELLERY replied: I thank the member for some notice of this question. (1) Yes; Rurallink is an after-hours extension of local mental health services to the rural community of Western Australia. SouthWest24 has the contract for managing emergency support calls for mental health issues in the south west region. However, Rurallink does not exclude calls from this area. (2) Rurallink operates from 4.30 pm to 8.30 am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to the local service. (3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
Hon SUE ELLERY replied: I thank the member for some notice of this question. (1) Yes; Rurallink is an after-hours extension of local mental health services to the rural community of Western Australia. SouthWest24 has the contract for managing emergency support calls for mental health issues in the south west region. However, Rurallink does not exclude calls from this area. (2) Rurallink operates from 4.30 pm to 8.30 am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to the local service. (3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
I thank the member for some notice of this question. (1) Yes; Rurallink is an after-hours extension of local mental health services to the rural community of Western Australia. SouthWest24 has the contract for managing emergency support calls for mental health issues in the south west region. However, Rurallink does not exclude calls from this area. (2) Rurallink operates from 4.30 pm to 8.30 am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to the local service. (3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
(1) Yes; Rurallink is an after-hours extension of local mental health services to the rural community of Western Australia. SouthWest24 has the contract for managing emergency support calls for mental health issues in the south west region. However, Rurallink does not exclude calls from this area. (2) Rurallink operates from 4.30 pm to 8.30 am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to the local service. (3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
(2) Rurallink operates from 4.30 pm to 8.30 am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to the local service. (3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
(3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
(4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
(5) One complaint has been registered, in 2006.
(2) Over what hours does Rurallink operate? (3) Which organisation operates Rurallink and from what location? (4) What is the annual cost of Rurallink? (5) How many complaints have been received about Rurallink each year since it became operational? Hon SUE ELLERY replied: I thank the member for some notice of this question. (1) Yes; Rurallink is an after-hours extension of local mental health services to the rural community of Western Australia. SouthWest24 has the contract for managing emergency support calls for mental health issues in the south west region. However, Rurallink does not exclude calls from this area. (2) Rurallink operates from 4.30 pm to 8.30 am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to the local service. (3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
(3) Which organisation operates Rurallink and from what location? (4) What is the annual cost of Rurallink? (5) How many complaints have been received about Rurallink each year since it became operational? Hon SUE ELLERY replied: I thank the member for some notice of this question. (1) Yes; Rurallink is an after-hours extension of local mental health services to the rural community of Western Australia. SouthWest24 has the contract for managing emergency support calls for mental health issues in the south west region. However, Rurallink does not exclude calls from this area. (2) Rurallink operates from 4.30 pm to 8.30 am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to the local service. (3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
(4) What is the annual cost of Rurallink? (5) How many complaints have been received about Rurallink each year since it became operational? Hon SUE ELLERY replied: I thank the member for some notice of this question. (1) Yes; Rurallink is an after-hours extension of local mental health services to the rural community of Western Australia. SouthWest24 has the contract for managing emergency support calls for mental health issues in the south west region. However, Rurallink does not exclude calls from this area. (2) Rurallink operates from 4.30 pm to 8.30 am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to the local service. (3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
(5) How many complaints have been received about Rurallink each year since it became operational? Hon SUE ELLERY replied: I thank the member for some notice of this question. (1) Yes; Rurallink is an after-hours extension of local mental health services to the rural community of Western Australia. SouthWest24 has the contract for managing emergency support calls for mental health issues in the south west region. However, Rurallink does not exclude calls from this area. (2) Rurallink operates from 4.30 pm to 8.30 am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to the local service. (3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
Hon SUE ELLERY replied: I thank the member for some notice of this question. (1) Yes; Rurallink is an after-hours extension of local mental health services to the rural community of Western Australia. SouthWest24 has the contract for managing emergency support calls for mental health issues in the south west region. However, Rurallink does not exclude calls from this area. (2) Rurallink operates from 4.30 pm to 8.30 am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to the local service. (3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
I thank the member for some notice of this question. (1) Yes; Rurallink is an after-hours extension of local mental health services to the rural community of Western Australia. SouthWest24 has the contract for managing emergency support calls for mental health issues in the south west region. However, Rurallink does not exclude calls from this area. (2) Rurallink operates from 4.30 pm to 8.30 am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to the local service. (3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
(1) Yes; Rurallink is an after-hours extension of local mental health services to the rural community of Western Australia. SouthWest24 has the contract for managing emergency support calls for mental health issues in the south west region. However, Rurallink does not exclude calls from this area. (2) Rurallink operates from 4.30 pm to 8.30 am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to the local service. (3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
(2) Rurallink operates from 4.30 pm to 8.30 am Monday to Friday, and 24 hours on Saturdays, Sundays and public holidays. During business hours the emergency number is patched through to the local service. (3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
(3) Rurallink is operated by the North Metropolitan Area Health Service mental health statewide service psychiatric emergency team, which operates out of the WASON building in Wellington Street, Perth. (4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
(4) The annual cost of the service is $600 000. (5) One complaint has been registered, in 2006.
(5) One complaint has been registered, in 2006.
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