❓ Mr. Zempilas questions the continued use of Optus by Health Support Services for ICT communication network products and services, particularly in light of the recent triple zero outage. The government confirms Optus provides mobile and SMS services and that contracts are routinely reviewed.
AnsweredQoN 856Legislative Assembly
QuestionView source ↗
I refer to Health Support Services' contract for the Provision of ICT Communication Network Products and Services where Optus is one of the suppliers, and I ask: (a) Is Optus currently being utilised for any products or services as part of this contract: (i) If yes: (A) what products or services; and (B) at what locations; and (b) Given the triple zero outage in September caused by Optus: (i) Is this contract being reviewed; and (ii) If not, why not?
AnswerView source ↗
Answered
18 November 2025
Responded by
Minister for Health; Mental Health
Response time
9 days
(a) - (b)
Yes, Optus is currently contracted to provide mobile and SMS services. This includes the supply of SIM cards to end users for mobile connectivity and associated network and messaging services.
Optus services are deployed across all Health Service Providers locations under a shared arrangement, with connectivity split approximately 50/50 between Optus and Telstra.
The Department of Health routunely reviews contracts.
Yes, Optus is currently contracted to provide mobile and SMS services. This includes the supply of SIM cards to end users for mobile connectivity and associated network and messaging services.
Optus services are deployed across all Health Service Providers locations under a shared arrangement, with connectivity split approximately 50/50 between Optus and Telstra.
The Department of Health routunely reviews contracts.
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