❓ A WA parliamentary question addresses a power outage in Booragoon, inquiring about the cause, restoration time, compensation claims, and advice given to residents. The response details the transformer failure, claim outcomes, and communication methods.
AnsweredQoN 1904Legislative Council
QuestionView source ↗
(1) Is it true that houses in and around Dickenson Way, Booragoon were without power from 9.30pm Tuesday, February 17 until 4.30pm Wednesday, February 18 2004?
(2) What caused the power cuts and why did it take this period of time to restore power?
(3) Has compensation for food spoilage or other damage been made to any affected residents in the vicinity?
(4) If so, to how many and for what amounts?
(5) Have any compensation claims been rejected?
(6) If so, haw many, for what amounts and for what reason?
(7) What advice was progressively given to residents during the power cuts via the automated telephone enquiry line or other means?
(2) What caused the power cuts and why did it take this period of time to restore power?
(3) Has compensation for food spoilage or other damage been made to any affected residents in the vicinity?
(4) If so, to how many and for what amounts?
(5) Have any compensation claims been rejected?
(6) If so, haw many, for what amounts and for what reason?
(7) What advice was progressively given to residents during the power cuts via the automated telephone enquiry line or other means?
AnswerView source ↗
Answered
13 May 2004
Responded by
Minister for Local Government and Regional Development representing the Minister for Energy
Response time
41 days
1. Yes. 2. A transformer failed due to an overload and had to be replaced. The replacement transformer was of larger size and capacity and required some reconfiguration of connection points before it could be installed and energised, this is not a simple process and the duration of the outage reflects this. 3&4. Nine claims have been received to date, one claim was paid in error (Western Power is not seeking refund of this amount since it was paid due to an administrative error) all other claims have been declined. Claim No Amount Claim 1 $150.00 2 $456.50 3 $80.00 (paid in error) 4 $70.00 5 $68.40 6 $250.00 7 $250.00 8 $200.00 9 $340.21 5&6.Western Power's policy, in accordance with the Energy Operators Power Act, Section 121, is that compensation can be paid for loss and damage only if it is caused by the Corporation's negligence. It must be related to Western Power's incorrect action, negligence or inappropriate operation of Western Power's equipment. Western Power evaluates each claim on a case-by-case basis making sure that all information is taken into account when making a decision. 7. Western Power’s 13 13 51 Fault and Emergency Line gives estimated restoration times for faults across the Western Power network. Estimated restoration times are automatically derived by a computer program that interfaces with Western Power’s network management software and are based on information including number of faults on the network, number of hazardous faults on the network, the number of available crews and other factors. When the fault first occurred, the estimated restoration time given over the 13 13 51 Fault and Emergency Line was 11.30pm. This was subsequently amended as fault activity escalated and more information regarding the precise nature and required restoration response became available.
2. A transformer failed due to an overload and had to be replaced. The replacement transformer was of larger size and capacity and required some reconfiguration of connection points before it could be installed and energised, this is not a simple process and the duration of the outage reflects this. 3&4. Nine claims have been received to date, one claim was paid in error (Western Power is not seeking refund of this amount since it was paid due to an administrative error) all other claims have been declined. Claim No Amount Claim 1 $150.00 2 $456.50 3 $80.00 (paid in error) 4 $70.00 5 $68.40 6 $250.00 7 $250.00 8 $200.00 9 $340.21 5&6.Western Power's policy, in accordance with the Energy Operators Power Act, Section 121, is that compensation can be paid for loss and damage only if it is caused by the Corporation's negligence. It must be related to Western Power's incorrect action, negligence or inappropriate operation of Western Power's equipment. Western Power evaluates each claim on a case-by-case basis making sure that all information is taken into account when making a decision. 7. Western Power’s 13 13 51 Fault and Emergency Line gives estimated restoration times for faults across the Western Power network. Estimated restoration times are automatically derived by a computer program that interfaces with Western Power’s network management software and are based on information including number of faults on the network, number of hazardous faults on the network, the number of available crews and other factors. When the fault first occurred, the estimated restoration time given over the 13 13 51 Fault and Emergency Line was 11.30pm. This was subsequently amended as fault activity escalated and more information regarding the precise nature and required restoration response became available.
3&4. Nine claims have been received to date, one claim was paid in error (Western Power is not seeking refund of this amount since it was paid due to an administrative error) all other claims have been declined. Claim No Amount Claim 1 $150.00 2 $456.50 3 $80.00 (paid in error) 4 $70.00 5 $68.40 6 $250.00 7 $250.00 8 $200.00 9 $340.21 5&6.Western Power's policy, in accordance with the Energy Operators Power Act, Section 121, is that compensation can be paid for loss and damage only if it is caused by the Corporation's negligence. It must be related to Western Power's incorrect action, negligence or inappropriate operation of Western Power's equipment. Western Power evaluates each claim on a case-by-case basis making sure that all information is taken into account when making a decision. 7. Western Power’s 13 13 51 Fault and Emergency Line gives estimated restoration times for faults across the Western Power network. Estimated restoration times are automatically derived by a computer program that interfaces with Western Power’s network management software and are based on information including number of faults on the network, number of hazardous faults on the network, the number of available crews and other factors. When the fault first occurred, the estimated restoration time given over the 13 13 51 Fault and Emergency Line was 11.30pm. This was subsequently amended as fault activity escalated and more information regarding the precise nature and required restoration response became available.
Claim No Amount Claim 1 $150.00 2 $456.50 3 $80.00 (paid in error) 4 $70.00 5 $68.40 6 $250.00 7 $250.00 8 $200.00 9 $340.21 5&6.Western Power's policy, in accordance with the Energy Operators Power Act, Section 121, is that compensation can be paid for loss and damage only if it is caused by the Corporation's negligence. It must be related to Western Power's incorrect action, negligence or inappropriate operation of Western Power's equipment. Western Power evaluates each claim on a case-by-case basis making sure that all information is taken into account when making a decision. 7. Western Power’s 13 13 51 Fault and Emergency Line gives estimated restoration times for faults across the Western Power network. Estimated restoration times are automatically derived by a computer program that interfaces with Western Power’s network management software and are based on information including number of faults on the network, number of hazardous faults on the network, the number of available crews and other factors. When the fault first occurred, the estimated restoration time given over the 13 13 51 Fault and Emergency Line was 11.30pm. This was subsequently amended as fault activity escalated and more information regarding the precise nature and required restoration response became available.
5&6.Western Power's policy, in accordance with the Energy Operators Power Act, Section 121, is that compensation can be paid for loss and damage only if it is caused by the Corporation's negligence. It must be related to Western Power's incorrect action, negligence or inappropriate operation of Western Power's equipment. Western Power evaluates each claim on a case-by-case basis making sure that all information is taken into account when making a decision. 7. Western Power’s 13 13 51 Fault and Emergency Line gives estimated restoration times for faults across the Western Power network. Estimated restoration times are automatically derived by a computer program that interfaces with Western Power’s network management software and are based on information including number of faults on the network, number of hazardous faults on the network, the number of available crews and other factors. When the fault first occurred, the estimated restoration time given over the 13 13 51 Fault and Emergency Line was 11.30pm. This was subsequently amended as fault activity escalated and more information regarding the precise nature and required restoration response became available.
7. Western Power’s 13 13 51 Fault and Emergency Line gives estimated restoration times for faults across the Western Power network. Estimated restoration times are automatically derived by a computer program that interfaces with Western Power’s network management software and are based on information including number of faults on the network, number of hazardous faults on the network, the number of available crews and other factors. When the fault first occurred, the estimated restoration time given over the 13 13 51 Fault and Emergency Line was 11.30pm. This was subsequently amended as fault activity escalated and more information regarding the precise nature and required restoration response became available.
Estimated restoration times are automatically derived by a computer program that interfaces with Western Power’s network management software and are based on information including number of faults on the network, number of hazardous faults on the network, the number of available crews and other factors. When the fault first occurred, the estimated restoration time given over the 13 13 51 Fault and Emergency Line was 11.30pm. This was subsequently amended as fault activity escalated and more information regarding the precise nature and required restoration response became available.
When the fault first occurred, the estimated restoration time given over the 13 13 51 Fault and Emergency Line was 11.30pm. This was subsequently amended as fault activity escalated and more information regarding the precise nature and required restoration response became available.
This was subsequently amended as fault activity escalated and more information regarding the precise nature and required restoration response became available.
2. A transformer failed due to an overload and had to be replaced. The replacement transformer was of larger size and capacity and required some reconfiguration of connection points before it could be installed and energised, this is not a simple process and the duration of the outage reflects this. 3&4. Nine claims have been received to date, one claim was paid in error (Western Power is not seeking refund of this amount since it was paid due to an administrative error) all other claims have been declined. Claim No Amount Claim 1 $150.00 2 $456.50 3 $80.00 (paid in error) 4 $70.00 5 $68.40 6 $250.00 7 $250.00 8 $200.00 9 $340.21 5&6.Western Power's policy, in accordance with the Energy Operators Power Act, Section 121, is that compensation can be paid for loss and damage only if it is caused by the Corporation's negligence. It must be related to Western Power's incorrect action, negligence or inappropriate operation of Western Power's equipment. Western Power evaluates each claim on a case-by-case basis making sure that all information is taken into account when making a decision. 7. Western Power’s 13 13 51 Fault and Emergency Line gives estimated restoration times for faults across the Western Power network. Estimated restoration times are automatically derived by a computer program that interfaces with Western Power’s network management software and are based on information including number of faults on the network, number of hazardous faults on the network, the number of available crews and other factors. When the fault first occurred, the estimated restoration time given over the 13 13 51 Fault and Emergency Line was 11.30pm. This was subsequently amended as fault activity escalated and more information regarding the precise nature and required restoration response became available.
3&4. Nine claims have been received to date, one claim was paid in error (Western Power is not seeking refund of this amount since it was paid due to an administrative error) all other claims have been declined. Claim No Amount Claim 1 $150.00 2 $456.50 3 $80.00 (paid in error) 4 $70.00 5 $68.40 6 $250.00 7 $250.00 8 $200.00 9 $340.21 5&6.Western Power's policy, in accordance with the Energy Operators Power Act, Section 121, is that compensation can be paid for loss and damage only if it is caused by the Corporation's negligence. It must be related to Western Power's incorrect action, negligence or inappropriate operation of Western Power's equipment. Western Power evaluates each claim on a case-by-case basis making sure that all information is taken into account when making a decision. 7. Western Power’s 13 13 51 Fault and Emergency Line gives estimated restoration times for faults across the Western Power network. Estimated restoration times are automatically derived by a computer program that interfaces with Western Power’s network management software and are based on information including number of faults on the network, number of hazardous faults on the network, the number of available crews and other factors. When the fault first occurred, the estimated restoration time given over the 13 13 51 Fault and Emergency Line was 11.30pm. This was subsequently amended as fault activity escalated and more information regarding the precise nature and required restoration response became available.
Claim No Amount Claim 1 $150.00 2 $456.50 3 $80.00 (paid in error) 4 $70.00 5 $68.40 6 $250.00 7 $250.00 8 $200.00 9 $340.21 5&6.Western Power's policy, in accordance with the Energy Operators Power Act, Section 121, is that compensation can be paid for loss and damage only if it is caused by the Corporation's negligence. It must be related to Western Power's incorrect action, negligence or inappropriate operation of Western Power's equipment. Western Power evaluates each claim on a case-by-case basis making sure that all information is taken into account when making a decision. 7. Western Power’s 13 13 51 Fault and Emergency Line gives estimated restoration times for faults across the Western Power network. Estimated restoration times are automatically derived by a computer program that interfaces with Western Power’s network management software and are based on information including number of faults on the network, number of hazardous faults on the network, the number of available crews and other factors. When the fault first occurred, the estimated restoration time given over the 13 13 51 Fault and Emergency Line was 11.30pm. This was subsequently amended as fault activity escalated and more information regarding the precise nature and required restoration response became available.
5&6.Western Power's policy, in accordance with the Energy Operators Power Act, Section 121, is that compensation can be paid for loss and damage only if it is caused by the Corporation's negligence. It must be related to Western Power's incorrect action, negligence or inappropriate operation of Western Power's equipment. Western Power evaluates each claim on a case-by-case basis making sure that all information is taken into account when making a decision. 7. Western Power’s 13 13 51 Fault and Emergency Line gives estimated restoration times for faults across the Western Power network. Estimated restoration times are automatically derived by a computer program that interfaces with Western Power’s network management software and are based on information including number of faults on the network, number of hazardous faults on the network, the number of available crews and other factors. When the fault first occurred, the estimated restoration time given over the 13 13 51 Fault and Emergency Line was 11.30pm. This was subsequently amended as fault activity escalated and more information regarding the precise nature and required restoration response became available.
7. Western Power’s 13 13 51 Fault and Emergency Line gives estimated restoration times for faults across the Western Power network. Estimated restoration times are automatically derived by a computer program that interfaces with Western Power’s network management software and are based on information including number of faults on the network, number of hazardous faults on the network, the number of available crews and other factors. When the fault first occurred, the estimated restoration time given over the 13 13 51 Fault and Emergency Line was 11.30pm. This was subsequently amended as fault activity escalated and more information regarding the precise nature and required restoration response became available.
Estimated restoration times are automatically derived by a computer program that interfaces with Western Power’s network management software and are based on information including number of faults on the network, number of hazardous faults on the network, the number of available crews and other factors. When the fault first occurred, the estimated restoration time given over the 13 13 51 Fault and Emergency Line was 11.30pm. This was subsequently amended as fault activity escalated and more information regarding the precise nature and required restoration response became available.
When the fault first occurred, the estimated restoration time given over the 13 13 51 Fault and Emergency Line was 11.30pm. This was subsequently amended as fault activity escalated and more information regarding the precise nature and required restoration response became available.
This was subsequently amended as fault activity escalated and more information regarding the precise nature and required restoration response became available.
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