❓ Mr. Kirkup requests detailed information on Patient Entertainment Systems (PES) in WA Country Health Service hospitals, including content, vendor details, costs, and data privacy. The Minister provides a breakdown by hospital, addressing costs, content, and data security concerns.
AnsweredQoN 5741Legislative Assembly
Asked
13 November 2019
Member
Portfolio
Deputy Premier; Minister for Health; Mental Health
QuestionView source ↗
Will the Minister provide a list of all entertainment, distraction and relaxation content options provided for each Patient Entertainment System (PES) across each hospital in the Western Australian Country Health Service, including: (a) The name and brief description of each content option; (b) The name and location of the vendor providing the content option; (c) The recurrent cost to the taxpayer for each content option; and (d) Can the Minister confirm whether the vendor is provided with any of the following details, as a result of the app being on the PES: (i) IP address and computer/mobile device identifiers (such as device ID, advertising ID, MAC address and IMEI); (ii) Data about the device, such as device name and operating system, browser type and language; (iii) Data collected with advertising cookies; (iv) Coarse location data (country or city-specific); (v) Demographic data (such as to determine the coarse location of IP addresses); (vi) Data for advertising and analytics purposes; and (vii) Patient identifying data (names, ages, genders etc.)?
AnswerView source ↗
Answered
11 February 2020
Response time
6 days
The WA Country Heath Service has three hospitals providing PES as detailed below:
Karratha
Busselton
Albany
(a)
Free to Air TV and Radio, Health Education and Promotion.
Patient Internet Access not currently enabled
Free to Air TV and Radio, Patient Internet Access and Patient Phones
Free to Air TV and Radio, Health Education and Promotion.
Patient Internet Access.
(b)
Rauland, Perth
Hills Health Solutions Australia
Telstra
(Internet Service Provider)
(c)
PES costs were included in the campus redevelopment project costs until end of the defect liability period (mid 2020). Recurrent costs will be incurred starting 2020/2021.
$599.40 recurrent per annum for PES content
$2875.49 recurrent per annum for PES content
(d)(i)
Nil. IP and MAC Devices are not SIM enabled.
(d)(ii)
Yes. It is Vendor managed.
(d)(iii)
Nil from Health Applications. Devices are segmented from mainstream Department of Health (DoH) Network and connected to external ISP.
(d)(iv)
PES does not include any device positioning chips. Location data would be dependent on ISP used by vendor – refer to comments at (v).
(d)(v)
Not for internal DoH IP addresses.
The only known IP would be the public IP allocated by the ISP which Health cannot control and is unaware if vendor chosen ISP shares this information.
(d)(vi)
Not for Health applications, devices are not connected to the DoH Network as such browsing information is controlled by vendor and their chosen ISP.
(d) (vii)
None.
Karratha
Busselton
Albany
(a)
Free to Air TV and Radio, Health Education and Promotion.
Patient Internet Access not currently enabled
Free to Air TV and Radio, Patient Internet Access and Patient Phones
Free to Air TV and Radio, Health Education and Promotion.
Patient Internet Access.
(b)
Rauland, Perth
Hills Health Solutions Australia
Telstra
(Internet Service Provider)
(c)
PES costs were included in the campus redevelopment project costs until end of the defect liability period (mid 2020). Recurrent costs will be incurred starting 2020/2021.
$599.40 recurrent per annum for PES content
$2875.49 recurrent per annum for PES content
(d)(i)
Nil. IP and MAC Devices are not SIM enabled.
(d)(ii)
Yes. It is Vendor managed.
(d)(iii)
Nil from Health Applications. Devices are segmented from mainstream Department of Health (DoH) Network and connected to external ISP.
(d)(iv)
PES does not include any device positioning chips. Location data would be dependent on ISP used by vendor – refer to comments at (v).
(d)(v)
Not for internal DoH IP addresses.
The only known IP would be the public IP allocated by the ISP which Health cannot control and is unaware if vendor chosen ISP shares this information.
(d)(vi)
Not for Health applications, devices are not connected to the DoH Network as such browsing information is controlled by vendor and their chosen ISP.
(d) (vii)
None.
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